Where you’re going and who you’re taking with you make all the difference when you’re purchasing a global health plan. The best plan for a young person leading a healthy lifestyle won’t necessarily suit couples planning to start a family – so it’s worth bearing in mind for whom we design each plan.
To help you out, we’ve put together a quick guide to the different types of people who trust us with their health and well-being and the typical health plans they choose.
But, no matter which plan you choose with William Russell, you’ll always enjoy these membership perks:
The feedback we receive
Not only has the verbal feedback we’ve received from members and brokers on the changes we’ve made been overwhelmingly positive, but our account managers have enjoyed the increased responsibility and engagement at the point of renewal. After all, our account managers are real people, and they value real, frank interaction with the people and businesses they serve.
On the quantitative side, the improvements to our renewals process have significantly boosted our retentions figures. In renewals completed during the months of March through to August, we retained 92% of premium value of our individual members. Our Feefo rating has also increased from 4.4 to 4.5 since the beginning of the year. Our renewals teams have been energised and invigorated by the results and feedback from members, reinforcing our belief that what’s right for our members is also right for William Russell.
We’re a healthcare partner, not just an insurance provider
Whether we’re dealing directly with our members or working with you, we believe in long-term relationships. That’s why we’re committed to providing successful outcomes to all parties in every aspect of the member experience, and why better, easier-to-understand renewals are so important to us.