Contact us

You can find our contact details below. When you contact us, you’ll get straight through to someone who can help you. We don’t use impersonal call centres and we won’t pass you from department to department! Our working hours are 6:00am to 6:00pm (GMT), but we’re open 24/7 for emergencies.

Quote for expat insurance

Get a free online quote for expat insurance in less than 60 seconds! We’ll follow up with a call to see how we can help you.

Find a document/form

Unfortunately, insurance runs on documents and forms. We make it easy to find the right ones on our website. You can filter by product, country, and year to find the document you’re looking for.

Make a claim

Make a claim or submit a pre-authorisation request. Contact us as soon as you know you need medical treatment.

Contact details for our teams

Medical emergencies

If you’re a member with us and you’re experiencing a medical emergency, call our 24-hour emergency medical assistance service on +44 1243 621 155.

Call us

Email us

The quickest way to reach us is by email.

About your claim
claims@william-russell.com

About your plan
contact@william-russell.com

About your renewal
contact@william-russell.com

About your quote
sales@william-russell.com

For a press enquiry
press@william-russell.com

About working with us
recruitment@william-russell.com

Call us

We know international calls are expensive. So if you prefer, drop us an email with your phone number and we’ll call you! We can also call you via Microsoft Teams.

In a medical emergency
+44 1243 621 155

(Available 24 hours, 365 days of the year)

About your claim
+44 1276 486 460

(Available from 6:00am to 6:00pm [GMT], Monday to Friday)

About your plan
+44 1276 486 455

(Available from 8:00am to 5:30pm [GMT], Monday to Friday)

About your renewal
+44 1276 486 455

(Available from 8:00am to 5:30pm [GMT], Monday to Friday)

About your quote
+44 1276 486 477

(Available from 9:00am to 5:00pm [GMT], Monday to Friday)

Write to us

You can write to us at our head office in the UK. The address is:

William Russell Ltd
William Russell House
The Square, Lightwater
Surrey, GU18 5SS
United Kingdom

Get a quote online

You can get a free online quote in under 2 minutes on quote tool. Once you get a quote, one of our team will contact you to see how we can help.

If you’d rather speak to someone first, email us at sales@william-russell.com or call +44 1276 486 477. The team is available from 9:00am to 5:00pm (GMT), Monday to Friday.

Get a Quote

Or leave us a message

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Your name*

Your email address*

Your telephone number*

Tell us about yourself*

Who do you want insurance cover for?*

What type of insurance interests you?*

What is your country of nationality?*

Your country of nationality is the country stated on your passport (e.g., United States, Netherlands). If you have dual nationality, you can choose whichever nationality you prefer. We can insure people of every nationality!

In which country do you need insurance cover?*

Our insurance plans are designed for expats. Expats are people living a country different to their country of nationality (e.g., a British national living in Hong Kong, a French national living in Brazil). Typically, our members are permanently resident in a foreign country. But we can sometimes insure people who expect to spend at least 6 months of the year living or travelling abroad.

What would you like to discuss?*

Name of your company*

What type of insurance interests you?*

In which country is your company based?*

What would you like to discuss?*

Your plan number*

What's your question about?*

If you have already discussed your question with someone at William Russell, please state their name

In what country are you currently based?*

We'll call you about your question, but we don't want to call you in the middle of the night! Please enter the country where you're currently based, and we'll work out your time zone. We're based in the UK and we're available Monday to Friday from 0600 to 1800 GMT. If you'd rather communicate by email, just let us know in the text box below.

What would you like to discuss?*

Name of the friend you want to refer*

Friend's email*

Friend's telephone number*

Name of your brokerage*

Do you have terms of business with William Russell?*

What would you like to discuss*

On which insurance products do you advise?*

Please tell us about your brokerage*

Our business development team will review the information you provide and come back to you shortly.

What type of service/facility do you represent?*

Name of your medical facility*

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Where is your facility located?*

Please tell us about what relationship you are seeking.*

One last question about you*

Please state which initiatives joint-marketing initiatives interest you*

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