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About William Russell

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Explore our global opportunities

Founded in 1992 in Surrey, just outside London, William Russell now employs almost 100 staff in 4 locations around the world (Surrey, Hong Kong, Bangkok, Dubai). We are always looking to add talented people to our teams and you can explore our current vacancies below.

International Claims Executive – UK Office

William Russell International Claims Executives are key to delivering an expert, high quality, personal, yet always, professional claims service.

The department is responsible for managing customers medical and travel claims, proactively contacting members, responding to enquires, loading and processing claims and payments, providing assistance, pre-authorisation and communicating coverage.

The International Claims Executive, work in each area of the department, allowing for seamless service delivery.

Key Responsibilities

  • Whilst providing excellent customer experience and ensuring a seamless delivery, guide customers through the claims process, preauthorise, adjudicate and advise on claims coverage.
  • Ensure claims are accurately processed in the system as per terms and conditions.
  • Ensure all communication with customers is accurate and correctly represents William Russell.
  • Liaise and actively engage with various international and local departments ensuring that all communication is an excellent representation of the department, whilst developing excellent working relationships.

Previous experience and essential skills

  • Ability to speak a second language is desirable.
  • Experience of International private medical insurance is desirable but not essential.
  • All round excellent communication skills (empathy, rapport building, influencing, negotiation) including ability to manage challenging communication, achieving desired result.
  • Works well under pressure with excellent prioritisation skills.
  • Consistently achieves targets in quality and productivity of work.

Please send us your CV, with a covering note, to recruitment@william-russell.com.




Relationship Manager – Hong Kong

William Russell is currently going through a period of significant positive change and expansion and we are seeking a highly motivated Relationship Manager to develop existing and new distribution relationships throughout the Asia Pacific region.

You will be a self-starter with a positive mindset and the ability to work on your own initiative. You will have a successful track record within one or two insurance organisations where you will have achieved progression and results. You will need to be fluent in speaking English. Cantonese and Mandarin language skills will be a distinct advantage. A job description and salary will be provided during the application process.

Please send us your CV, with a covering note, to recruitment@william-russell.com.




Product Documentation Technician – Internship

We require a Product Documentation Technician to join our team in our office in Lightwater, Surrey.  Responsibilities include:

  • Full ownership of the content of all system, technical, and product documentation, including management of a library of over 400 documents
  • Writing, developing, improving, proofing all system, technical, and product documentation for our key markets (worldwide, Thailand, Indonesia, UAE, Hong Kong)
  • Storage and version-controlling of all documentation using a version controlling system
  • Managing the communications of changes to all relevant stakeholders (e.g. staff, brokers, customers)
  • Reviewing business contracts for our International Technical Manager

Required skills:

  • Law degree
  • Technical product writing skills
  • Strong attention to detail
  • Methodical & well organised, ability to prioritise
  • Ability to work to multiple, set deadlines
  • InDesign experience would be beneficial

Eligible to work in the UK. Please send us your CV, with a covering note, to recruitment@william-russell.com.




Underwriting and Technical Manager

We are looking for an Underwriting and Technical Manager with strong experience and background in the health, life and income protection insurer market preferably with knowledge of both group and individual products.

Key Accountabilities:

  • Develop and maintain the Medical Underwriting Philosophy, practice and procedures, ensuring that this is applied throughout the underwriting process.
  • Review and update underwriting guidelines for groups, ensure that this is applied for group underwriting.
  • Responsible for the creation and amendment of formal documents, ensuring compliance with the local regulatory requirements and market practice.
  • Contribute to market growth and expansion through the provision of expertise to product development and sales

Required Knowledge and Skills:

  • Full understanding of the coverage provisions, exclusions and conditions of the Insurance industry and product wordings.
  • Knowledge of the legal, regulatory and compliance provisions that apply to our product range, distribution channels and markets in which we operate.
  • High level of technical knowledge, including insurance principles and practice, and legal principles in multiple countries.
  • Ability to draft amend and sign off formal document wording and content.
  • Expert medical underwriting knowledge
  • Understanding and ability to apply confidentiality policy and DPA

Previous experience and essential skills:

  • Significant experience in the Insurance Industry
  • Significant amount of supervisory experience
  • IT literate and use of systems
  • Preferably with CII qualifications or equivalent