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About William Russell

For Brokers

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Explore our global opportunities

Founded in 1992 in Surrey, just outside London, William Russell now employs almost 100 staff in 4 locations around the world (Surrey, Hong Kong, Bangkok, Dubai). We are always looking to add talented people to our teams and you can explore our current vacancies below.

Policy Services Executive

We are seeking an outgoing, enthusiastic, customer focused individual to join the Policy Services team in our Lightwater office. You will be responsible for providing the best possible customer service in the administration of Individual Healthcare and Protection policies for our portfolio of Individual customers.

Responsibilities include:

  • Processing Individual Healthcare and Protection applications efficiently and accurately from receipt of an application to issue of policy documents
  • Processing all midterm adjustments to Individual Healthcare and Protection policies
  • Speaking to customers about their policy to build positive relationships and provide a high level of customer service, as well as responding to all written and verbal enquiries
  • Contacting Individual customers in connection with outstanding payments as required and taking appropriate action
  • Processing renewals of Individual Healthcare and Protection policies efficiently and accurately ensuring maximum retention of business

Essential attributes and skills:

  • You will be customer focused
  • Have a good standard of education
  • Outgoing, enthusiastic, and motivated
  • Able to use your initiative
  • Have an excellent ‘phone manner with all round excellent communication skills (written and verbal) to all levels of employees, customers and brokers
  • Excellent prioritisation skills
  • Solution and target driven with a positive approach to clearing work and achieving results
  • Reliable in attendance, quality and quantity of work, attitude and versatility
  • Confident in computer systems as well as the ability to pick up new systems quickly

The department operates a shift pattern, Monday to Friday.

Please send us your CV, with a covering note, to recruitment@william-russell.com.

CLICK HERE TO APPLY

 

Compliance & Contracts Technician

To support the UK and overseas business operations by ensuring appropriate controls are in place to manage and mitigate compliance risks, and by supporting the International Technical Manager with interpreting, preparing and communicating legal contracts.

Key Accountabilities:

  • Draft and review company contracts, principally for our international business.
  • Review insurance policy documents and supporting marketing material for regulatory compliance.
  • Convert legal and regulatory concepts into practical guidelines and incorporate into contracts and communicate within the organisation.
  • Support the creation, development and maintenance of compliance policies and procedures.
  • Monitor compliance with the company’s UK and overseas policies and procedures, highlight possible areas of concern and propose remedies.
  • Conduct quality monitoring activities including file audits and call listening for training and compliance review.  Provide sensitive and constructive feedback where necessary and facilitate any required training.

Please send us your CV, with a covering note, to recruitment@william-russell.com.

CLICK HERE TO APPLY