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About William Russell

For Brokers

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Explore our global opportunities

Founded in 1992 in Surrey, just outside London, William Russell now employs almost 100 staff in 4 locations around the world (Surrey, Hong Kong, Bangkok, Dubai). We are always looking to add talented people to our teams and you can explore our current vacancies below.

International Claims Executive – UK Office

We are looking for an International Claims Executive to join our Claims Department.

William Russell International Claims Executives are key to delivering an expert, high quality, personal, yet always, professional claims service.
The department is responsible for managing customers medical and travel claims, proactively contacting members, responding to enquires, loading and processing claims and payments, providing assistance, pre-authorisation and communicating coverage. The International Claims Executive, work in each area of the department, allowing for seamless service delivery.

Key Accountabilities 

  • Whilst providing excellent customer experience and ensuring a seamless delivery, guide customers through the claims process, preauthorise, adjudicate and advise on claims coverage.
  • Ensure claims are accurately processed in the system as per terms and conditions.
  • Ensure all communication with customers is accurate and correctly represents William Russell.

Please send us your CV, with a covering note, to recruitment@william-russell.com.



Compliance & Contracts Technician

To support the UK and overseas business operations by ensuring appropriate controls are in place to manage and mitigate compliance risks, and by supporting the International Technical Manager with interpreting, preparing and communicating legal contracts.

Key Accountabilities:

  • Draft and review company contracts, principally for our international business.
  • Review insurance policy documents and supporting marketing material for regulatory compliance.
  • Convert legal and regulatory concepts into practical guidelines and incorporate into contracts and communicate within the organisation.
  • Support the creation, development and maintenance of compliance policies and procedures.
  • Monitor compliance with the company’s UK and overseas policies and procedures, highlight possible areas of concern and propose remedies.
  • Conduct quality monitoring activities including file audits and call listening for training and compliance review.  Provide sensitive and constructive feedback where necessary and facilitate any required training.

Please send us your CV, with a covering note, to recruitment@william-russell.com.