At William Russell, we’re on a mission to make the expat experience healthier and safer. We’re also on a growth trajectory, so we’re looking for talented people from all backgrounds to join our teams. We’re doing exciting stuff; come join us!
Yes, it does sound like the name of an insurance salesman from the 1990s. But that’s exactly the point. William Russell is the name Inez Cooper, Founder & Managing Director, chose when she started the company. In the 1990s, insurance was a male-dominated industry. Inez felt like the company needed a man’s name to be taken seriously. ‘William‘ is the name of Inez’s son, and ‘Russell‘ is a family name on Inez’s father’s side. James, Inez’s brother, joined soon after the company started trading, and the plan worked: the company grew quickly, and we still receive letters addressed to Mr William Russell today!
Some quick facts
Work with the best
We work closely with some the largest financial services firms and some of the most exciting tech firms in the world
A diverse community
We have staff in 7 countries, with 20 nationalities and speaking 34 languages
Focused on our members
One of the things we love about the company is that we’re completely focused on customer satisfaction (in fact, it’s our main KPI!)
We have a reputation for the best customer experience in the industry for a reason: we’ve always hired the best people.
Inez Cooper, Founder & Managing Director
Be part of exciting projects
Microsoft’s feature on our online quote journey
We work closely with Microsoft to deliver customer-facing web applications through the Power Apps platform. In fact, we were one of the first companies to use Power Apps for ecommerce, so Microsoft did a case study on us.
Feefo’s case study on our
member feedback strategy
Feedback from our customers is super important to us. We use it to improve our services, but we also want to use customer feedback for marketing our products. Feefo, our partner for customer reviews, did a deep dive into how we use their platform to survey our customers.
When we’re delivering digital products, we work in an iterative, agile fashion. So comment, markup and prototyping tools are essential to the way we work. We rely on Markup for much of these needs, so they did a quick case study into how we operate.
Our commitment to workplace diversity & employee inclusion
Insurance is a dusty old industry and we’re doing our part to build a different kind of insurance company, with a strong, welcoming culture in which everyone can develop personally and professionally. Having a workforce that is representative of our customers means we can offer the personalised service that has become our trademark in the insurance industry.
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