What Our Members Say
We are thrilled to have won the Feefo Platinum Trusted Service Award for excellence in customer service.
This award is the most prestigious of the Trusted Service Awards, only given to companies that deliver the very best for their customers and place them at the heart of everything they do – year after year.
At William Russell, we let our members do the talking. To show you we really mean it, we’ve interviewed expats from around the world who’ve purchased a plan with us to find out more about their experiences.
Meet Yvonne & Roger"Having lived in Malawi for 45 years, Yvonne and Roger have become two of our most valued and best-known members. After Roger suffered a stroke in April 2019, William Russell arranged a medical evacuation to ensure he received the best possible treatment in South Africa."
Meet Edan"As a dual national lawyer with an MBA, Edan’s career has taken him all around the world. He’s currently based in Mauritius with his young family."
Meet Chhimi"With a family of 5 living in Sri Lanka, over the years I have had to make a few claims and in every instance William Russell have made it exceptionally easy, and we could not be happier with the service."
Meet Naomi"William Russell has always been there when I needed it and I've never had a problem getting access to assistance both in the UAE and abroad. I don’t want to jinx myself but I've certainly been a satisfied and grateful member for over 15 years!"
Regulated by the FCA & FSMA – we’re regulated by the Financial Conduct Authority in the UK and the Financial Services & Markets Authority in Belgium.