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WIlliam Russell
Awards and Accreditations
Awards and Accreditations
One thing everyone knows us by is the way we work. By putting our members at the heart of everything we do, we’re creating an insurance experience that’s personal, sustainable and transparent. We’re proud to showcase the awards we’re winning in recognition of our exceptional service.
FINALIST
UK Health & Protection Awards 2023
Shortlisted for Best International Individual Health Insurance Provider and Best International Group Health Insurance Provider.
These awards celebrate excellence in professional standards and innovation shown by intermediaries and providers to individuals and corporate customers across the disciplines of private medical insurance, wellbeing and financial protection.
WINNER
Feefo Platinum Trusted Service Award 2023
This award is the most prestigious of the Trusted Service Awards, only given to companies that deliver the very best for their customers and place them at the heart of everything they do – year after year.
WINNER
Best Individual International Healthcare Provider
William Russell have been named “Best Individual International Healthcare Provider” at the 2022 UK Health & Protection Awards.
The awards celebrate excellence in professional standards and innovation shown by intermediaries and providers to individuals and corporate customers across the disciplines of private medical insurance, wellbeing and financial protection.
SHORTLISTED
Retention & Loyalty
Shortlisted for Modern Insurance Magazine’s Insurance CX Awards for Retention & Loyalty.
The Insurance CX Awards recognise and celebrate customer service success in the insurance and broker markets. The Retention & Loyalty category recognises how William Russell inspire customer loyalty through our customer experience and our commitment to strengthen and maintain these relationships.
FINALIST
Outstanding Marketing Team
Finalists at the COVER Magazine Customer Care Awards for Outstanding Marketing Team.
The Customer Care Awards provide a chance to recognise teams who are truly making a difference behind the scenes at insurers and service providers.
WINNER
Feefo Gold Trusted Service Award 2022
The Feefo Gold Trusted Service Award is an independent seal of excellence. It recognises businesses that consistently deliver a world-class user experience and dedication to providing outstanding customer service.
WINNER
International Intermediary / Affinity Partner Of The Year
The ITIJ Awards are the leading accolade for the global travel and health insurance industry, rewarding companies that go above and beyond to serve their customers and clients and drive forward positive change in the industry, showcasing excellence and innovation across all sectors that serve global travellers.
Accreditations and Authorisations
What our members say about us
We’re so proud of all our award wins which officially recognise our commitment of putting our members at the heart of everything we do.
But at William Russell, we let our members do the talking. To show you we really mean it, we’ve interviewed expats from around the world who’ve purchased a plan with us to find out more about their experiences.
Meet Yvonne & Roger
"Having lived in Malawi for 45 years, Yvonne and Roger have become two of our most valued and best-known members. After Roger suffered a stroke in April 2019, William Russell arranged a medical evacuation to ensure he received the best possible treatment in South Africa."
Meet Edan
"As a dual national lawyer with an MBA, Edan’s career has taken him all around the world. He’s currently based in Mauritius with his young family."
Meet Chhimi
"With a family of 5 living in Sri Lanka, over the years I have had to make a few claims and in every instance William Russell have made it exceptionally easy, and we could not be happier with the service."
