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WIlliam Russell

Awards and Accreditations

One thing everyone knows us by is the way we work. By putting our members at the heart of everything we do, we’re creating an insurance experience that’s personal, sustainable and transparent. We’re proud to showcase the awards we’re winning in recognition of our exceptional service.

FINALIST

UK Health & Protection Awards 2023

Shortlisted for Best International Individual Health Insurance Provider and Best International Group Health Insurance Provider.

These awards celebrate excellence in professional standards and innovation shown by intermediaries and providers to individuals and corporate customers across the disciplines of private medical insurance, wellbeing and financial protection.

Feefo Platinum Award

WINNER

Feefo Platinum Trusted Service Award 2023

This award is the most prestigious of the Trusted Service Awards, only given to companies that deliver the very best for their customers and place them at the heart of everything they do – year after year.

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Health and Protection Awards

WINNER

Best Individual International Healthcare Provider

William Russell have been named “Best Individual International Healthcare Provider” at the 2022 UK Health & Protection Awards.

The awards celebrate excellence in professional standards and innovation shown by intermediaries and providers to individuals and corporate customers across the disciplines of private medical insurance, wellbeing and financial protection.

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SHORTLISTED

Retention & Loyalty

Shortlisted for Modern Insurance Magazine’s Insurance CX Awards for Retention & Loyalty.

The Insurance CX Awards recognise and celebrate customer service success in the insurance and broker markets. The Retention & Loyalty category recognises how William Russell inspire customer loyalty through our customer experience and our commitment to strengthen and maintain these relationships.

Cover Customer Care Awards 2022 Finalist

FINALIST

Outstanding Marketing Team

Finalists at the COVER Magazine Customer Care Awards for Outstanding Marketing Team.

The Customer Care Awards provide a chance to recognise teams who are truly making a difference behind the scenes at insurers and service providers.

Feefo Gold Trusted Service Award 2022

WINNER

Feefo Gold Trusted Service Award 2022

The Feefo Gold Trusted Service Award is an independent seal of excellence. It recognises businesses that consistently deliver a world-class user experience and dedication to providing outstanding customer service.

ITIJ Winner Logo

WINNER

International Intermediary / Affinity Partner Of The Year

The ITIJ Awards are the leading accolade for the global travel and health insurance industry, rewarding companies that go above and beyond to serve their customers and clients and drive forward positive change in the industry, showcasing excellence and innovation across all sectors that serve global travellers.

Accreditations and Authorisations

BSI Information Security Management Certified

Financial Conduct Authority logo

William Russell Featured in feefo - case study

Cyber Essentials 2023 Logo

Cyber Essentials Plus 2023 Logo

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