Find out more about William Russell
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We believe in fair, transparent and open lines of communications through all your interactions with us. While we hope you never have cause to complain, we want to make it as simple as possible for you if you do. However, if you do have cause to raise a concern with us you can do so via the form below.
When you submit a complaint please provide as many details as you can so that we can be certain we have all the information and context required to properly investigate your concerns. We will write to you to confirm that we have received your complaint usually within 2 business days.
Sometimes we can resolve you concerns quickly and simply and if we can we will always try to do so. However, in other cases a full and thorough investigation is needed to properly consider your experiences and concerns. In those cases we will look into your concerns thoroughly.
We will work hard to resolve your concerns to your satisfaction as quickly as possible, you will always receive a personal communication from us and we will keep you updated with the progress of our investigation. We will always write to you to confirm the outcome of our investigation.
If your country of residence is not the UK then you are likely a member of William Russell Europe – you can confirm this by checking your policy documents.
If your country of residence is the UK then you are likely a member of William Russell Limited – you can confirm this by checking your policy documents.
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