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With the ongoing situation in the Middle East, we are operating as normal and remain available to support our members.
Take your insurance one step further with Elevate: a curated selection of complimentary services available to all new and renewing William Russell health insurance members, designed to support your health, mind, well-being and safety—wherever you are in the world.
Teresa Wighton
Commercial Director
The information on this page refers to insurance policies starting on or after 1st January 2026. If you live in the UAE, please check out our information on telehealth services in the UAE.
At William Russell, we’re taking your insurance one step further.
Our international health insurance policies now include Elevate, a curated selection of complimentary services offering total support for your health, mind, well-being and safety.
Elevate gives members access to services like our online doctor, confidential counselling, travel security assistance and digital well-being support.
With Elevate, your insurance does more than cover you when things go wrong—it helps you live a healthier, happier, safer life when you’re living or working abroad.
Elevate is available from 01 January 2026 for all new health insurance policies and from renewal date for existing members.
Elevate is a curated selection of complimentary services included without charge on all William Russell insurance policies.
Elevate makes it easy for you and your family to look after your health, mind, well-being and safety, anywhere in the world. Combining three digital platforms from our trusted partners, Elevate helps you thrive.
Elevate travels with you through intuitive apps and online platforms, making it easier than ever to look after your health, mind, well-being and safety. With everything managed from your fingertips, you can access the services you need anytime, anywhere in the world.
Elevate ensures you’re up-to-date with the latest news, information and helpful content to make the most of your life abroad. Benefit from the latest health and well-being advice and stay aware of travel alerts and security risks, wherever you go.
Elevate adds to your lifestyle with a collection of services you won’t find together anywhere else. With Elevate, you can live the life abroad you’ve always dreamed of, confident that your health, mind, well-being and safety are all taken care of.
What if your insurance policy could be there for you all the time, not just when you need to make a claim?
At William Russell, we believe expat insurance should do more than just protect you. It should help you to live your life to the fullest. That’s why we’ve designed our policies to go one step further, so you can look after your health, mind, well-being and safety no matter where you go.
We’re taking your insurance to the next level with Elevate.
With Elevate, it’s easy to manage your health on the go. My Global Doctor connects you to a physician anytime, anywhere, with prescriptions delivered direct to your door.
Help is always at hand. Elevate gives you and other members named on your policy access to confidential counselling sessions – so when life gets on top of you, you’ll always have someone to talk to.
Elevate makes it easier than ever to look after your well-being. Set yourself well-being targets and stay motivated with access to exclusive discounts and prizes that reward your commitment.
Wherever you go, go with peace of mind. Stay one step ahead with access to a global intelligence network at your fingertips – featuring round-the-clock monitoring and alerts delivered to your phone.
When you become a William Russell member, you’ll have access to our complimentary suite of services: Elevate.
Elevate Well-being and Safety services are available to health, life and income protection policy holders. Elevate Health and Mind services are only available to health insurance members.
Health members
Life & income protection members
Manage your health on the go, from anywhere in the world
My Global Doctor lets you access primary healthcare from anywhere in the world. With My Global Doctor, you can consult a primary physician who’ll be able to quickly understand your needs and offer advice, guidance and personalised support. This is available at your fingertips 24/7 by phone or video call. Plan appointments to meet your schedule, find a doctor who speaks your language, and have your prescription delivered straight to your door. My Global Doctor ensures you never lose sight of the thing that matters most: your health.
Counselling that fits around your busy life
When life abroad gets on top of you, it’s good to know there’s someone to talk to. Exclusively for international health insurance members, Elevate gives you access to up to six confidential counselling sessions through the TELUS Health Engage platform, offering the space you need to get things off your chest. Both you and other members named on your policy (if over the age of 16) can take advantage of these sessions – even if you don’t have mental health benefits included with your policy.
Prioritise your well-being, wherever you go
Life abroad is full of challenges. TELUS Health Engage helps you build a happier, healthier, more resilient lifestyle. You can find all the well-being support you need in one place and manage your lifestyle like never before. With gamified challenges, daily incentives and access to exclusive discounts and prizes to keep you on track, you’ll be living a more mindful life in no time.
Stay informed, safe, and one step ahead
As an expat, you must be prepared for the unexpected. Solace Secure helps you to stay one step ahead of global threats. Backed by a global intelligence network, Solace Secure includes country intelligence to help you to plan your trips abroad, and round-the-clock monitoring and alerts to keep you informed of any potential threats such as natural disasters or terrorism—helping to protect your family’s safety and security all over the world.
Living abroad is a life-changing and enriching experience. But for many people, moving to a foreign country comes with stress and anxiety.
That’s why William Russell is here. We want to give you the confidence to make the most of your new life overseas. To live fearlessly and free.
With Elevate, our expat insurance policies now support your life in more ways than ever. Because we believe your expat insurance should be there for you all year round—not just when it’s time to make a claim.
It’s all part of our mission to offer the world’s best international insurance.
Take your insurance one step further with Elevate. When you become a member, you and anyone eligible on your policy, will have access to the Elevate services available.
Step 1
Take out any international insurance policy with William Russell and you’ll have access to our complimentary services.
Step 2
When your policy begins, you’ll receive details on how to register for each platform and instructions on what you need to do to download the apps and set up your accounts.
Step 3
Manage your health, mind, well-being and safety like never before with Elevate.
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9:00am – 5:00pm
6:00am – 6:00pm
8:00am – 5:30pm
The quickest way to reach us is by email.
Here are some of the most commonly asked questions about our Elevate services. If you can’t find what you’re looking for here, or would like to speak to our award-winning customer service team, please call us on +44 1276 486 477.
No, My Global Doctor, TELUS Health Engage and Solace Secure are all provided free of charge to William Russell members through our Elevate package for the duration of your policy.
Elevate Well-being services from TELUS Health Engage and Elevate Safety from Solace Secure are available to all William Russell policyholders, regardless of whether you hold a health, life or income protection policy.
Elevate Health (My Global Doctor) and Elevate Mind (from TELUS Health Engage) services are only available to policyholders and eligible dependants covered on a William Russell health insurance policy.
Elevate Health – My Global Doctor is provided by Teladoc Health, Inc.
Elevate Mind – Your counselling services are provided by TELUS Health Engage, part of Telus Communications, Inc.
Elevate Well-being – TELUS Health Engage is provided by Telus Communications, Inc.
Elevate Safety – Solace Secure is provided by Solace Global Ltd.
Prescription delivery is available in the UK, UAE, Singapore and Hong Kong.
Where prescription delivery is not available, physicians can offer prescriptions to be redeemed at your local pharmacist, OTC and medication recommendations though this will depend on the type of medication you require and its availability and legal status in the country you’re living.
Where medication cannot be procured, your physician can advise you on the best next steps.
Prescriptions are subject to healthcare regulation.
No. My Global Doctor, TELUS Health Engage and Solace Secure are only available to William Russell policyholders through Elevate and are not sold separately.
No. Elevate services are complimentary and entirely optional.
They’re included to support your health, mind, well-being and safety while living or working abroad, with a focus on preventative care and everyday support.
You’re not required to download or use any of the apps, and your insurance cover is not affected if you choose not to engage with them.
Terms and conditions and fair usage apply to all Elevate services.
At William Russell, we have over 30 years’ experience of helping expatriates move abroad and settle into their new lives overseas by providing world-class international health insurance.
Joe Holden Global Relationship Manager
If you’re ready to see prices for health insurance, click on ‘Get a Quote’ below to head on over to our online quote tool.
We’ll ask you a few details (your age, your location), and then we’ll show you prices—it only takes a few minutes!
A couple of days after you’ve received you quote, Joe will email or call you to find out how we can help you further. Joe won’t bug you, and you can opt out at any time.
It’s filled with handy information and tips for expats.
We were one of the first insurance providers to cover people living abroad, and we’ve earned a reputation for our wonderful customer service.
The insurer behind our policies is part of the Allianz group
We’re proud of our award-winning service and our members rate it highly
You will get your own dedicated adviser when you join
If you’re not happy with your health insurance policy or the service we provide, and you haven’t yet made a claim, then we’ll refund the premium you’ve paid—no questions asked.
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