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24/7 Online access to doctors

  • Free with our health insurance plans
  • Speak to a doctor on video call, audio or live chat
  • Access from anywhere in the world

Telemedicine with TruDoc

We’ve partnered with TruDoc to provide our members with 24/7 virtual access to doctors, psychologists, and well-being experts by video call, audio or live chat.

Not only is this service complementary to all our members with health insurance in the UAE, it’s available 24 hours a day, 365 days a year.

How does TruDoc work?

Once you have an international health insurance plan with William Russell, simply download the TruDoc smartphone app free of charge.

You’ll then have access to:

  • 24/7 access to doctor consultations
  • Centralised medical records no matter where you are
  • Care provided by licensed doctors, psychologists, and dietitians through voice/video calls and live chat, from anywhere in the world
  • Arrange repeat prescriptions


Download on the App Store Get it on Google Play

Screen shot of TruDoc app showing how you can speak to a doctor 24/7

What can I do using TruDoc?

TruDoc provides convenient, accessible and quality healthcare for you whenever you need it, featuring:

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Multi-lingual support

Doctors available on TruDoc speak up to four languages:

  • English
  • Arabic
  • Urdu
  • Hindi
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Simplified prescriptions

Doctors can prescribe medication (including refills) over TruDoc. The app also arranges delivery to the member’s home or work address.

It is also possible for members to arrange lab tests and blood sample collections over the app.

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Access to dietitians & psychologists

Members aren’t limited to virtual consultations with doctors. You can also book consultations with a dietitian or psychologist using TruDoc.

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Referrals to specialists

If a doctor concludes that you need a consultation with a specialist, the doctor can arrange this through the app.

How much does TruDoc cost?

Nothing at all! TruDoc is free for all our members with an international health insurance plan, ensuring you have convenient, accessible and quality healthcare at your fingertips wherever life takes you. What’s more, using the app does not affect your renewal premium in any way.

What are the benefits of using TruDoc?

Using this virtual doctor access has a host of benefits for members:

  • Less time away from work
  • Appointments at any time to suit you
  • No travel expenses
  • No disruption to your daily commitments
  • Complete privacy
  • No unnecessary exposure to potentially contagious patients

Get online GP access today with our international health insurance

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FAQs for Telemedicine

Telemedicine is the practice of medicine using technology to be able to deliver care at any distance. These remote clinical services allow health care professionals to evaluate, diagnose and treat patients using telecommunication technology.

Over the course of the COVID-19 pandemic, telehealth services, such as those provided through apps and online hubs, became a necessity as patients actively avoided public healthcare settings. Now, the added convenience and accessibility afforded by digital care solutions has turned telehealth into a norm.

Data from McKinsey showing the use of telehealth has increased 38x from pre-Covid levels. This is hardly surprising when you consider the benefits to both patients and healthcare providers – shorter wait times, less expense, digital on-demand access to healthcare solutions and the ability to monitor patients remotely.

Telemedicine through TruDoc works by remote consultations, which are available in the following ways:

  • live chat
  • audio call
  • video call

Once medicine is prescribed, the prescription can be sent to you by email. Alternatively, medication can be delivered to you through one of TruDoc’s pharmacy partners. Controlled medicines, however, cannot be prescribed via teleconsultation.

If needed, your doctor can issue a referral letter for a specialist, which can be arranged through the app.

If you have an emergency condition, please call your local Emergency Services or visit your nearest Emergency Room.

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