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Do I need to pre-authorise my treatment?

We must pre-authorise any of the medical treatments listed below before you have receive it.

Before you have any of the medical treatments listed below, we must pre-authorise:

  • Hospitals costs (e.g., in-patient treatment, hospital accommodation)
  • Cancer treatment
  • Organ, bone marrow or tissue transplants
  • Kidney dialysis
  • Reconstructive surgery
  • Congenital conditions or hereditary conditions
  • Mental health treatment
  • HIV/AIDS treatment
  • Physiotherapy (after you’ve had 6 sessions)
  • Rehabilitation treatment
  • Home nursing costs
  • Lifetime care (e.g., hospice and palliative care)
  • Maternity costs
  • Emergency medical evacuation