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Request pre-authorisation for your
hospital treatment online

You can request pre-authorisation for your hospital treatment from us using the form below. For urgent requests (i.e., when your hospital treatment is taking place in the next 5 working days), please call +44 1267 486 460. For less urgent requests, you can still call us if you’d prefer to speak to someone. You can also email claims@william-russell.com and arrange a time for us to call you. Just so you know, our office hours are Monday to Friday, 6am to 6pm (GMT). If you need emergency medical treatment, please call our 24/7 helpline on +44 1243 621 155.

We can only pre-authorise treatment following a consultation with a qualified GP/physician. You’ll receive a confirmation email, and a member of our claims team will call or email you within 24 hours. Please provide all the information we ask for, and attach any supporting documents (e.g., doctor notes).