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With the ongoing situation in the Middle East & Eastern Med, we’re operating as normal. We remind our members that they have access to safety and security advice or help via Solace Secure. More information available on Facebook & LinkedIn.
You can request pre-authorisation for your hospital treatment from us using the form below. For urgent requests (i.e., when your hospital treatment is taking place in the next 5 working days), please call +44 1276 486 460. For less urgent requests, you can still call us if you’d prefer to speak to someone. You can also email [email protected] and arrange a time for us to call you. Just so you know, our office hours are Monday to Friday, 6am to 6pm (GMT). If you need emergency medical treatment, please call our 24/7 helpline on +44 1243 621 155.
We can only pre-authorise treatment following a consultation with a qualified GP/physician. You’ll receive a confirmation email, and a member of our claims team will call or email you within one working day. Please provide all the information we ask for, and attach any supporting documents (e.g., doctor notes).
For Maternity we ask that you download and complete this form and email us via [email protected]
For Cancer we ask that you download and complete this form and email us via [email protected].
For Mental Health we ask that you download and complete this form and email us via [email protected]
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