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Do I have a time limit to make my claim?

Home›FAQs›Do I have a time limit to make my claim?
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Do I have a time limit to make my claim?

Please try to submit your claim within 6 months of the date of your treatment. If you treatment was more than 6 months ago, just send in your claim anyway and we’ll review it.

Related questions

Do I need to pre-authorise my treatment?

We must pre-authorise any of the medical treatments listed below before you have receive it.

Am I covered for physiotherapy?

All our plans give you some cover for physiotherapy. Your level of cover depends on your health plan.

Do you cover admin fees that my doctor charges?

No, we don’t cover any administration or registration fees that your doctor or your doctor’s hospital or clinic charges you. That includes any fee your doctor charges in order to complete your claim form.

How can I check if I’m covered for a certain treatment?

Have a look at your Certificate of Insurance. It’ll tell you what plan you have (e.g., Silver, Bronze), and give you a link to your plan agreement. In your plan agreement, there’s a section entitled Table of benefits. This table sets out your cover under your plan. You should also check out the following section, entitled What you’re not covered for.