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Submit your claim
for treatment online

You can submit your claim online by using the form below. If you’re unsure and you’d prefer to speak to someone, give our UK-based team a call on +44 1276 486 460. You can also email claims@william-russell.com and arrange a time for us to call you. Just so you know, our office hours are Monday to Friday, 6am to 6pm (GMT).

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If you have a medical emergency and you require immediate medical assistance, please contact 24 hours helpline +44 1243 621 155 provided by our insurance partner CEGA. There is a person on the other end of the phone 365 days a year without fail.

Please only complete this form if you’ve already paid for your medical treatment and you’d like to claim back the eligible costs. If the amount you’re claiming for exceeds US$500 (or equivalent in another currency), please ask your physician to complete section B of the PDF claim form. You can either upload this PDF as an attachment on the online form, or email it to us later at claims@william-russell.com. Please provide all the information we ask for, and attach any supporting documents (e.g., invoices, receipts).