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Member Stories

“How William Russell helped when I had surgery on my fractured wrist”

Matt has been a member with William Russell since 2013. Find out how we helped when he required surgery following a bad break to his right arm.

About Matt

Matt has been a William Russell member since 2013, previously through a corporate structure and now through a personal policy.
He’s thankful to the team at William Russell for their unfaultable reliability and superb customer service.
Matt shares his story on his claim for surgery on his arm due to a broken bone.

Q1/ How did you first hear about William Russell?

I was first put on corporate coverage plan through a previous employer, then after leaving that company decided to extend to my own personal coverage plan.

Q2/ What was your experience of health insurance companies before you became a member of William Russell?

I have no prior experience – my first plan was with William Russell, and I’ve never felt a need to compare service or value as William Russell is second to none.

Q3/ What made William Russell stand out from other health insurance providers?

Value, simplicity and prompt service when needed.

Q4/ Was it an easy decision to purchase a personal plan with William Russell when your corporate plan ended?

Very easy. William Russell have never faltered on reliability.

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Q5/ Can you tell us a little bit about your claim and how William Russell helped?

Unfortunately, over the 10 years I’ve had living in Asia I’ve had to make a few claims for various sickness, such as dengue fever and unfortunate motorbike accidents along the way.

William Russell have always been supportive – the claims process is simple and hassle free.

Q6/ What was it like dealing with the team at William Russell?

The William Russell team are professional. They provide prompt service to fix immediate issues at hand, then follow up with you later to ensure the medical treatment and service received was as expected with satisfactory results/outcome.

I want to extend once again my sincere appreciation for the excellent customer service William Russell, provided at the times when members such as myself are in the most need. It is very comforting knowing that the support is there when it’s needed most.
William Russell Member

Q7/ What would you tell someone who’s looking for international health insurance?

Choose William Russell! I recommend William Russell as the ONLY option to anyone who asks me. Several of my contacts and associates have transferred to or taken up new coverage plans with William Russell based my fantastic experience in dealing with them.

Q8/ Is there anything else you’d like to share about your experience with William Russell?

If you need expat health insurance, there is no better option than William Russell!

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What sets us apart is our personal touch. At William Russell, we believe in named account managers not impersonal call centres, and straight, honest communication rather than pages of small print. Our only obligation is to you – that’s the William Russell difference.

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Why choose
William Russell?

At William Russell, we have over 30 years experience of helping expatriates settle into their new lives overseas by providing world-class international health insurance.

Any time you need us

You can call our 24/7 emergency medical helpline

Choose your hospital

You’re free to choose which hospital you visit for treatment

Worldwide network

We have a worldwide network of hospitals and doctors to call upon

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