Kim McClatchie

Kim joined William Russell in 2014 as the Head of HR with a brief to manage all aspects of the company’s people strategy, to support managers through business change, and to ensure that William Russell is a rewarding place to work.

Kim McClatchie

Head of HR

Fast forward eight enjoyable years and our business continues to develop and grow, with one constant: our members are at the heart of everything we do.

This would not be possible without the focus, expertise, and passion of our team members – past and present.

We have a fantastic team who work together on a day-to-day basis to engender an environment of openness, inclusivity, challenge and change. Development and transformation have become part of our everyday working life.

When recruiting, cultural fit is paramount. We look for customer focus, honesty, and integrity, alongside the knowledge and expertise to carry out the role.

Kim McClatchie

Head of HR

Everyone is involved with the changes we are making to enhance our proposition, and to further increase the service we deliver to our customers.

Everyone knows how their role fits into the company’s structure and how their work contributes to the success of the company. We all play a role in making William Russell a successful, enjoyable, fulfilling place to work.

The focus on our members – how they engage with us, and their experience of interacting with us – is set at the heart of the work we carry out every day. From Claims to Sales to Marketing to IT, our in-house teams work together to deliver for our members.