Elevate: Our New Proposition

What if international insurance could be there for your clients all the time – not just when it’s time to claim? At William Russell, we believe expat insurance should do more than just protect your clients. It should help them live their lives to the fullest.

That’s why we’ve enhanced our policies with new complimentary features, designed to help your clients go further than ever. Here’s what insurance brokers need to know about Elevate.

Table of contents

• What is Elevate?
• What you and your clients need to know
• How it works
• FAQs

Taking their insurance one step further

We’re going to the next level for our members

Elevate is our new range of complimentary services included free with all William Russell insurance policies.

We’ve listened to feedback from our brokers and gained insights from the market to inform our selection of services. To that end, we’ve hand-chosen a range of world-leading digital platforms to include with Elevate, with a focus on adding to our members’ expatriate lifestyles.

Elevate includes services that benefit their health, mind, well-being and safety.

What this means for brokers like you

We want you to feel confident offering William Russell international insurance to your clients.

Our policies already speak for themselves. We’re a multi-award-winning provider of international insurance covering international health, life and income protection with members in over 160 countries. Our policies are underwritten by Allianz Partners, with whom we have established a long and trusting relationship. When it comes to claims, we are proud to say we have paid out 100% of legitimate claims.

All the while, we’ll continue to offer excellent customer service, ensuring your clients will be matched to a dedicated policy manager in the UK and access to our 24-hour helpline.

With Elevate, we’re going one step further. By adding new complimentary services to all of our policies¹, we’re making sure your clients’ insurance can not only protect them, it can benefit their lives and help them to live their ideal lifestyle.

What is Elevate?

Elevate is a curated range of complimentary services now included without charge on all William Russell insurance policies – available from 01 January 2026 for all new policies and from renewal date for existing members.

Elevate makes it easy for your clients and their families to look after their health, mind, well-being and safety, anywhere in the world. Combining three digital platforms from our carefully chosen partners, Elevate helps your clients make the most of their lives abroad.

For your group clients and their employees, this can also boost any in-house well-being or EAP-style services.

Elevate their Health

With Elevate, it’s easy for your clients to manage their health on the go. My Global Doctor enables them to book a video or phone consultation with a physician anytime, anywhere, with prescriptions delivered direct to their door.

Elevate their Mind

Help is always at hand. Elevate gives your clients 24/7 access to confidential counselling sessions via TELUS Health Engage – even if they aren’t normally covered for mental health benefits.¹

Elevate their Well-being

Elevate helps your clients look after their well-being while earning rewards. With the intuitive TELUS Health Engage platform they can set personal goals, track progress, and stay motivated with access to exclusive discounts and prizes—making every step toward better health rewarding.

Elevate their Safety

Wherever your clients go, they can travel with peace of mind. Solace Secure keeps them one step ahead with global intelligence, 24/7 monitoring, and alerts—plus practical guidance on local healthcare, cultural do’s and don’ts, and key emergency contacts when they need them most.

Who has access to Elevate services?

Elevate Well-being and Safety services are available to health, life and income protection policy holders. The Elevate Health and Mind services are only available to health insurance members.

 

Health members

Life & income protection members

Health

Mind

¹

Well-being

Safety

¹TELUS Health Engage – Mind is only available to health insurance members. However, when we feel the member may benefit from additional support (e.g., following a major life event), we may offer the virtual counselling service to members with only protection insurance cover.

With Elevate, we’re making our policies more attractive for our members. With a curated range of digital platforms to benefit your clients’ lives, William Russell policies now offer much more than insurance. Our aim is to make it easier for you to steer your clients towards our products.

William Cooper

Director at William Russell

Elevating their world

Elevate offers a unique value proposition that separates William Russell from other international insurance plans. Let’s look at our new member benefits in more detail.

  Elevate their health

with My Global Doctor

Your clients will have 24/7 access to primary healthcare from anywhere in the world and prescription deliveries via My Global Doctor.

Many expats find it difficult to access healthcare in foreign countries. They may struggle to find doctors who speak their language, or to make it to in-person appointments. But with Elevate, William Russell members no longer need to worry about accessing the healthcare they need.

My Global Doctor, powered by Teladoc Health, is a 24/7 online doctor, connecting your clients with health experts via telephone and video consultations to help them manage their healthcare on-the-go.

As well as referring them for specialist treatment, your client’s physician can provide them with advice, guidance and coaching to help them achieve a healthier lifestyle. This includes advice around conditions otherwise excluded from their international health insurance policy.

What it offers

A global network

My Global Doctor connects patients to a network of specialists around the world. Your client can speak to a primary care physician who understands their specific needs, which can lead to higher-quality referrals, better treatments and improved outcomes.

Anytime, anywhere

With My Global Doctor, your client can speak to doctors from their devices, whether they’re at home, work, or travelling overseas. There’s no need to attend in-person appointments, so they won’t need to take time away from the things that matter.

Doctors that speak their language

Many expats are anxious when it comes to seeking treatment, as they’ll want to find a doctor fluent in their native tongue. My Global Doctor connects your clients with doctors who speak English, Spanish, Mandarin, Cantonese, Thai, Arabic and Bahasa, with live video consultations in English and Spanish.²

Medicine direct to their door

With My Global Doctor, your client won’t need to take time out of their day to collect their prescription – it can be delivered direct to their home.³

²Appointments are subject to availability. You are free to request an appointment 24/7/365. Callbacks are typically within 24 hours. You do not need to pay or claim for a consultation, but you will be charged for the cost of the initial phone call when using the callback service. You won’t be charged if you request a callback using the online portal. Video appointments in English, Spanish and Mandarin are available between 08:00 and 00:00 UK time, Monday to Friday. Video appointments in German are available between 08:00 and 20:00 CET, Monday to Friday. In Singapore, all appointments are conducted only via video and in English, between 10:00 and 19:00 Singapore Standard Time 7 days a week. These services are provided by an independent third party, Teladoc Health.

³ Prescription delivery is available in the UK, UAE, Singapore and Hong Kong. Where prescription delivery is not available, physicians can offer prescriptions to be redeemed at your local pharmacist, OTC and medication recommendations though this will depend on the type of medication you require and its availability and legal status in the country you’re living. Where medication cannot be procured, your physician can advise you on the best next steps.

  Elevate their mind

with TELUS Health Engage

Exclusively for our health insurance members, your clients can receive up to six free confidential counselling sessions via TELUS Health Engage.

Sometimes, the stress of expat life can get on top of you. When it does, your clients will have someone to talk to. Exclusively for William Russell international health insurance members, Elevate gives them access to confidential counselling sessions through the TELUS Health Engage platform—offering the space they need to get things off their chest.

Your clients and anyone named on their policy can take advantage of these sessions, which are available to all William Russell health insurance members—even those who don’t already have mental health benefits included with their policy.

Whether they want to work out a particular problem in their life, their career or their relationship, or just want someone to talk to, Elevate ensures they’re never far from the help they need.

What it offers

Six free sessions

Elevate gives your client and anyone named on their policy up to six confidential counselling sessions with a professional therapist. They can use these sessions to get things off their chest and seek mental health support.

Always at your client’s convenience

Your client’s sessions will be hosted via the TELUS Health Engage platform, meaning there’s no need to attend a therapist’s office – they can dial in from anywhere in the world.

At a pace that suits them

Your client can book their counselling sessions as and when they need them, at a time they find convenient.

Trusted professionals

All counsellors are qualified to master’s or doctorate level in psychology, clinical social work, marriage and family therapy, or a related mental health field, with a minimum of 3 years’ clinical experience and 2,500 hours of counselling, so your client can depend on their expertise.

  Elevate their well-being

with TELUS Health Engage

Your clients are able to manage their well-being and track their progress via TELUS Health Engage.

Whether it’s being away from friends and family, struggling to integrate into a foreign society, or simply missing home comforts, expats face a unique set of challenges when living abroad. Thankfully, Elevate offers your clients a unique platform, tailor-made to help them stay on top of their well-being.

With hours of content to help them manage their well-being and up-to-the-minute reports through a live dashboard, your clients can track their health improvements in real time. They’ll see challenges completed, rewards earned and next steps on their well-being journey as they build a more mindful, resilient life. For employers, group reports are available to keep track of employees’ progress.

What it offers

Incentives to keep them going

TELUS Health Engage features gamified milestones to help your clients gradually build up their mental health and well-being over time, with communities, incentives and challenges to keep them motivated and engaged, plus calendars and surveys to keep them on track.

Over 3,000 pieces of content

With TELUS Health Engage, your clients are only ever a click away from a piece of friendly help and advice. With exclusive content covering everything from mental health and well-being, to mindfulness, nutrition, movement, holistic health and more, they’ll have the tools they need to live a healthier life.

Support at their fingertips

The TELUS Health Engage platform is there whenever your clients need it—available on their smartphone or other devices at the touch of a button. Services are offered in eight languages: English, French, Spanish, German, Portuguese, Italian, Dutch and Flemish.

Help them reach their targets

Your client can set themself targets, and achieve them at their own pace. The TELUS Health Engage platform is designed to ensure they stay motivated and committed with access to exclusive discounts and prizes; so they’ll notice the difference over time.

  Elevate their safety

with Solace Secure

With round-the-clock security alerts and access to a global intelligence network, your clients can live in total safety with Solace Secure.

As your client knows, living in a foreign country requires constant vigilance in order to protect themselves and their family from threats. But with Elevate, your client will always be one step ahead.

With country intelligence reports and 24/7 monitoring and alerts, Solace Secure makes it easier for your client to stay aware of threats and danger. And with the support of the Solace help desk, they can rest easy knowing they’ll always be connected to specialist crisis experts in an emergency.

What it offers

Real-time alerts for thousands of threats

From natural disasters to civil unrest, armed conflict, acts of terrorism, pandemics and health alerts, Solace Secure provides real-time monitoring of threats in your area and delivers alerts directly to your client’s devices, giving them the information and time they need to take decisive action. Before they travel to another city or country, they can check ahead for any threats they might need to be aware of.

Stay one step ahead of the news

Where local and national journalism can’t deliver accurate news on time, Solace Secure provides country intelligence reports, specialist interest reports and guides to help them stay informed.

Plan ahead with practical guidance

Before your clients travel, Solace Secure helps them prepare with detailed country profiles, practical advice and cultural insights. They’ll have advance information on local healthcare systems, emergency contacts and essential do’s and don’ts, so they can navigate confidently and stay safe wherever they go.

Round-the-clock vigilance

Solace Secure is on hand 24 days a day, 7 days a week, constantly monitoring and alerting your clients to any signs of danger. They can rest easy knowing Solace Secure is always on the lookout for danger.

Worldwide coverage

Whether at home or on the road, Solace Secure taps into a global intelligence network to provide coverage in every country with pinpoint location data helping your clients to keep track of threats in their proximity. Should they need it, the CEGA helpline is available 24/7 for help and support.

What you (and your clients) need to know

Elevate is available from 01 January 2026 for all new individuals, families and groups.

Existing members will have access to their Elevate benefits from their renewal date in 2026.

Elevate is not a part of our insurance policies. We are including Elevate as a separate complementary service. Elevate is not sold separately and is only available to William Russell members for the duration of their policy.

Everything included with Elevate is completely free, although your clients may need to pay extra for premium services included with each platform, or for the cost of any phone calls made outside the platforms.

How it works

Step 1/
Sign your client up to any William Russell policy

Elevate is included with all policies. Your client does not need to sign up to a specific type or tier of policy – Elevate is included with all international health, life and income protection plans, although only health insurance members will receive the Mind benefits.

Step 2/
Your client registers for the services

Once their policy begins, we’ll email your client with details of how to get started with their Elevate platforms. They will be given links to download apps and sign up to their online accounts.

Step 3/
They receive unlimited access⁴

Once they’ve gotten started, your clients will be entitled to enjoy the full range of benefits included with each platform. They are free to use their platforms as often as they like, although members with Mind services will be limited to six free counselling sessions.

That’s all there is to it – your clients will be entitled to use their Elevate services for the duration of their policy and, if they renew, they will benefit from uninterrupted access.

⁴Fair usage applies.

Frequently asked questions

Here are some FAQs about Elevate – our curated selection of complimentary services now included with William Russell insurance policies. If you can’t find what you’re looking for here, contact our team today.

What is Elevate?

Elevate is our range of complimentary benefits available to all William Russell members. Elevate combines a number of world-leading services into one package for your clients, with online platforms and apps they can download onto their phones and other devices.

How does my client access Elevate?

When your client’s William Russell insurance policy begins, we’ll email them with details on how to access their apps and digital platforms.

Does my client need to pay extra for Elevate?

No, Elevate is available completely free for all William Russell members for the duration of their policy and no deductible applies.

Does my client need to have a specific policy?

No, Elevate is available with all William Russell policies. That includes our international health, life and income protection plans, and includes all levels of cover – Bronze, Silver, SilverLite and Gold. However, only members who have an international health insurance policy will be eligible to receive Mind benefits.

What happens when my client’s policy ends?

Your client will only have access to your Elevate benefits while they are a William Russell member. If all of your client’s William Russell policies end and they decide not to renew, they will lose access to their Elevate benefits.

Is Elevate a form of insurance?

Who provides Elevate services?

We’ve worked with a number of hand-chosen partners to deliver Elevate services.

1. My Global Doctor is provided by Teladoc Health, Inc.
2. TELUS Health Engage from William Russell is provided by TELUS Health, part of Telus Communications, Inc.
3. Solace Secure is provided by Solace Global Ltd.

Please note these providers may be subject to change.

Is Elevate available worldwide?

Yes, Elevate is available to our members in all countries. However, since the Elevate platforms are web-based, some services may be blocked by firewalls in certain places.

What does Elevate mean for brokers?

Elevate is designed to make William Russell policies more attractive to your clients. When you offer a William Russell policy to a client, you can let them know about the range of services they’ll receive alongside their policy thanks to Elevate.

Contact us today to learn more about Elevate and what it means for your clients

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