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These services will become available on 01 January 2026 for all new policies and from your renewal date for existing members.
At William Russell, we’re going to the next level for our members. Elevate gives you access to services like our online doctor, counselling, travel security assistance and well-being support—helping you live a healthier, happier, safer life when you’re living or working abroad.
What if your insurance policy could be there for you all the time, not just when you need to make a claim? At William Russell, we believe expat insurance should do more than just protect you. It should help you to live your life to the fullest.
That’s why we’ve designed our policies to go one step further. With our complimentary services from Elevate, you can look after your health, mind, well-being and safety—no matter where you go.
We’re taking your insurance to the next level with Elevate.
Elevate is a curated selection of complimentary services now included free with all William Russell insurance policies. Elevate makes it easy for you and your family to look after your health, mind, well-being and safety, anywhere in the world. Combining three digital platforms from our trusted partners, Elevate helps you thrive in your life abroad.
Elevate travels with you through intuitive apps and online platforms, making it easier than ever to look after your health, mind, well-being and safety. With everything managed from your fingertips, you can access the services you need anytime, anywhere in the world.
Elevate ensures you’re up-to-date with the latest news, information and helpful content to make the most of your life abroad. Benefit from the latest health and well-being advice and stay aware of travel alerts and security risks, wherever you go.
Elevate adds to your lifestyle with a collection of services you won’t find anywhere else. With Elevate, you can live the life abroad you’ve always dreamed of, confident that your health, mind, well-being and safety are all taken care of.
Living abroad is a life-changing and enriching experience. But for many people, moving to a foreign country comes with stress and anxiety. That’s why William Russell is here. We want to give you the confidence to make the most of your new life overseas. To live fearlessly and free.
It’s all part of our mission to offer the world’s best international insurance.
With Elevate, it’s easy to manage your health on the go. My Global Doctor connects you to a physician anytime, anywhere, with prescriptions delivered direct to your door.
Elevate makes it easier than ever to look after your well-being. Set yourself well-being targets and reach your goal with the help of an intuitive platform.
Help is always at hand. Elevate gives you and other members named on your policy access to confidential counselling sessions – so when life gets on top of you, you’ll always have someone to talk to.
Wherever you go, go with peace of mind. Stay one step ahead with access to a global intelligence network at your fingertips – featuring round-the-clock monitoring and alerts delivered to your phone.
Manage your health on the go, from anywhere in the world.
My Global Doctor lets you:
My Global Doctor ensures you never lose sight of the thing that matters most: your health.
Live your healthiest life abroad.
As well as referring you for specialist treatment, Teladoc’s doctors can provide advice, guidance and coaching to help you achieve a healthier lifestyle.
This includes advice around conditions which might be excluded from your international health insurance policy.
My Global Doctor connects you to a network of healthcare experts around the world. Speak to a primary care physician who understands your specific needs, helping to gain specialist referrals which can lead to better treatments and improved outcomes.
With My Global Doctor, you can speak to a primary physician from your device, 24 hours a day, 7 days a week, whether you’re at home, work, or travelling overseas. There’s no need to attend in-person appointments, so you won’t need to take time away from the things that matter.
If you’ve ever struggled to communicate complex health conditions, you’ll know the importance of having a doctor fluent in your native tongue. My Global Doctor connects you with doctors fluent in English, Spanish, Mandarin, Cantonese, Thai, Arabic and Bahasa, with video consultations in English and Spanish.*
With My Global Doctor, you won’t even need to take time out of your day to collect your prescription – it can be delivered direct to your home.**
*Appointments are subject to availability. You are free to request an appointment 24/7/365. Callbacks are typically within 24 hours. You do not need to pay or claim for a consultation, but you will be charged for the cost of the initial phone call when using the callback service. You won’t be charged if you request a callback using the online portal. Video appointments in English, Spanish and Mandarin are available between 08:00 and 00:00 UK time, Monday to Friday. Video appointments in German are available between 08:00 and 20:00 CET, Monday to Friday. In Singapore, all appointments are conducted only via video and in English, between 10:00 and 19:00 Singapore Standard Time 7 days a week. These services are provided by an independent third party, Teladoc Health.
**Prescription delivery is available in the UK, UAE, Singapore and Hong Kong. Where prescription delivery is not available, physicians can offer prescriptions to be redeemed at your local pharmacist, OTC and medication recommendations though this will depend on the type of medication you require and its availability and legal status in the country you’re living. Where medication cannot be procured, your physician can advise you on the best next steps.
A desktop version of this service is also available. We’ll share this link from 01 January 2026.
The following prescriptions can not be provided by My Global Doctor services:
Yes both the app/web portal allows you to securely upload images & test results, allowing you to obtain further guidance on your health care plan following clinical or hospital visits.
Prioritise your well-being, wherever you go.
Life abroad is full of challenges. TELUS Health Engage helps you build a happier, healthier, more resilient lifestyle with:
You could be living a more mindful life in no time.
Keep track of your progress.
With up-to-the-minute reports through a live dashboard, you can track your health improvements in real time. See challenges completed, rewards earned and next steps on your well-being journey as you build a healthier you.
Gamified milestones help you to gradually build up your mental health and well-being over time, with communities, incentives and challenges to keep you motivated and engaged; plus calendars and surveys to help you keep track.
You’re only ever a click away from a piece of friendly help and advice. With exclusive content covering everything from mental health and well-being, to mindfulness, nutrition, movement, holistic health and more, you’ll have the tools you need to live a healthier life.
The TELUS Health Engage platform is there whenever you need it, with services available in eight languages: English, French, Spanish, German, Portuguese, Italian, Dutch and Flemish.
Set yourself targets, and achieve them at your own pace. The TELUS Health Engage platform is designed to ensure you stay motivated and committed, so you’ll notice the difference over time.
Yes! For every activity that supports a healthy lifestyle – be it nutrition, exercise, mindfulness or mental health – you receive diamonds. With every step you take towards well-being, you collect valuable rewards that you can redeem directly in the app’s marketplace.
The platform offers hundreds of healthy activities and the possibility to track them inside and outside the app.
You will be rewarded for each activity. You’ll earn ‘diamonds’ for every action leading to a healthier lifestyle:
You can then redeem these for exclusive discounts and prizes directly in the app’s marketplace.
Language available in TELUS Health Engage include: English, German, French, Italian, Spanish, Portuguese, Flemish and Dutch.
Counselling that fits around your busy life.
When life abroad gets on top of you, it’s good to know there’s someone to talk to. TELUS Health Engage gives international health insurance members access to:
Even if you aren’t covered for mental health benefits through your William Russell insurance, you can still get the support you need with Elevate.
The help you need, when you need it.
Your confidential counselling sessions are there for you when you need them***. Whether you’re trying to work out a particular problem in your life, your career or your relationship, or you just want someone to talk to, it’s good to know you’re never far from the help you need.
Elevate gives you and other members named on your policy up to six confidential counselling sessions with a professional therapist. You can use these sessions to get things off your chest and seek mental health support.
Your sessions will be hosted via the TELUS Health Engage platform, meaning there’s no need to attend a therapist’s office – you can dial in from anywhere in the world.
Book your counselling sessions as and when you need them, at a time you find convenient.
You can trust that your counsellor is experienced and qualified to master’s or doctorate level in psychology, clinical social work, marriage and family therapy, or a related mental health field, with a minimum of three years’ clinical experience and 2,500 hours of counselling.
***TELUS Health Engage (Mind) counselling sessions are only available to members with an international health insurance policy. Anyone named on the health insurance policy can take advantage of up to six confidential counselling sessions per year.
It’s designed to help you manage personal and work-related challenges. It offers access to professional counselling, well-being resources, and practical support for issues such as:
Confidential, professional support is available anytime, anywhere with TELUS Health Engage. As a member, you have access to immediate mental support for any work, health or life concern.
To access this service:
Yes! The utmost care is taken to protect the identity of anyone who uses the TELUS Health Engage app.
Neither William Russell—or your employer if you’re part of a company plan—ever receive usage data that is associated with single users. It’s completely anonymous.
Stay informed, safe, and one step ahead.
As an expat, you must be prepared for the unexpected. That’s why Elevate helps you stay one step ahead of global threats, with the help of Solace Secure, including:
And, when crisis strikes, you’re one phone call away from Solace Secure experts who can track your location, alert the authorities, and guide you to safety.
Intelligence experts who work for you.
When crisis strikes, press your Call for Assistance button to be connected to a Solace expert. Available 24 hours a day, 7 days a week, they’re on-hand to offer real-time support while also keeping track of your location and alerting local authorities to provide immediate assistance.
From natural disasters to civil unrest, armed conflict, acts of terrorism, pandemics and health alerts, Solace Secure provides real-time monitoring of threats in your area and delivers alerts directly to your devices, giving you the information and time you need to take decisive action.
Where local and national journalism can’t deliver accurate news on time, Solace Secure provides country intelligence reports, specialist interest reports and guides to help you stay informed.
Solace Secure is on hand 24 days a day, 7 days a week, constantly monitoring and alerting you and your family to any signs of danger. You can rest easy knowing Solace Secure is always on the lookout for danger.
Whether at home or on the road, Solace Secure taps into a global intelligence network to provide coverage in every country with pinpoint location data helping you to keep track of threats in your proximity.
Solace Secure is a travel risk management platform provided to all William Russell members as part of our Elevate package. Solace Secure uses data from Solace Global to monitor global threats and provide alerts. It also provides access to country intelligence reports.
Solace Global are a Travel Risk Management and Security organisation. Their mission is to protect people, assets and reputation through state-of-the-art technology, response, on the ground support and intelligence services 24/7.
Solace Secure intelligence analysts use a large variety of government, on-the-ground, media and verified sources to produce detailed and succinct intelligence reports. They also utilise the power of social media to give a wider picture. All information is cross-checked and routinely audited to ensure accuracy.
You can access all country reports at any time through the desktop platform or phone app. To see the latest alerts enter the country or city name in the search bar of the alert feed on both the desktop and phone apps, and it will filter according to all live alerts currently at the location for a quick review.
Additional help is available in the platform by clicking the ‘?’ button in the bottom left corner of the desktop platform. On iPhone, you can find user guides by selecting the ‘Support’ button in the main menu. On Android, select the ‘Menu’ button in the main grid, then click ‘About’.
Once you’ve signed up using our form, you’ll receive a welcome email when your user is created, which contains your username and a link to create a password.
If you are experiencing technical difficulties with the Solace Secure platform, please email the support team at [email protected].
You can login on the desktop at www.solacesecure.com using the same username details from your welcome email.
Be aware, some welcome emails may be redirected to junk/spam folders on occasion.
We not only strive to be the world’s best expat insurance provider, we also aim to be the world’s best expat news source. The William Russell blog is updated every week with new articles designed to support the lives and lifestyles of expats everywhere, covering topics such as health and well-being, money, relocation, insurance, careers and culture. All of our content is available free to everyone via the William Russell website.
While other insurance companies put you through to an automated call centre, we’re proud to say our phones are manned by real people. That means you’re never more than a phone call away from the William Russell team – and you can call us any time, from anywhere in the world. We even provide every William Russell member with a dedicated claims manager to help them when it’s time to make a claim.
With William Russell, no matter where you choose to live, you’ll always be connected to the highest quality medical care available. Our international health insurance policies include medical evacuation cover as standard, meaning even if you live in a remote area or a country where quality healthcare is hard to come by, we’ll cover the cost of transporting you to another country or region for treatment.
Elevate is our range of complimentary benefits available to all William Russell members. Elevate combines a number of world-leading services into one package for our members; with online platforms and apps available to download onto your phones and other devices.
Access to these services will become available on 01 January 2026 for new William Russell members, and from your renewal date for existing members.
Elevate Health, Well-being and Safety services are available to health, life and income protection policy holders. The Elevate Mind service is only available to health insurance members.
However, we may offer this service to life insurance members should a major life event occur, where we feel they may benefit from additional support services.
No, Elevate is available completely free for all William Russell members for the duration of their policy.
We’ve worked with a number of hand-chosen partners to deliver Elevate services.
Please note these providers may be subject to change.
Yes, Elevate is available to our members in all countries. However, since the Elevate platforms are web-based, some services may be blocked by firewalls in certain places.
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