Contact us

We are always available for our customers, no matter where they are in the world.

Customer sales

+44 1276 486477

Brokers - Hong Kong, China, Taiwan, Mongolia, Japan, South Korea & the Philippines - Andrew Law

+852 3702 6161

Brokers - Thailand, Indonesia, Cambodia, Vietnam, Laos, Myanmar, & Malaysia sales - Yan Kessler

+66 92 676 5775

Brokers - Dubai sales - Global Plans team

+971 56 838 8771

Brokers - Rest of the world sales - Megan Lewis

+44 (0) 1276 486467

Policy administration

+44 (0) 1276 486455


+44 (0) 1276 486460

Commission enquiries

+44 (0) 1276 486455

Emergency assistance (CEGA)

+44 (0) 1243 621155

If you have a policy query

If you have a question about your plan or your renewal, call one of our dedicated policy team members on
+44 (0) 1276 486455 or email us at Our team would be delighted to help.

Alternatively, we still have our fax machine, so send us a fax to +44 (0) 1276 486466.

If you wish to switch to a William Russell plan

Call one of our insurance professionals on +44 (0) 1276 486477 or email us at We would be delighted to help.

If you need to make a claim

You can call us on +44 (0) 1276 486460 or email us at One of our expert claims advisers will be ready to help.

We also still have a fax machine. You can fax us at +44 (0) 1276 486476.

Our claims advisers are available during UK offices hours (0600-1800, Monday to Friday).

For more information, please find out how to make a claim.

If you are a broker or intermediary

If you wish to speak to one of our insurance professionals about setting up terms of business with your brokerage, please call us on +44 (0) 1276 486477, or email us at

For more information, again, please visit our Brokers page.

If you need to speak to HR

If you are interested in a career at William Russell or you are a recruiter, please email us at

To see the current career opportunities William Russell have, please visit our Careers page.

If you would like to write to us:

William Russell Ltd.
William Russell House
The Square, Lightwater,
GU18 5SS, Surrey, UK

Send us a message