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Broker Webinar

Providing more
value to customers

Brokers have always been central to insurance distribution and traditionally enjoyed a strong relationship with their customers. However, COVID-19 and the ensuing disruption have posed new challenges to this model. In this webinar, we consider how brokers can consolidate their role in insurance distribution, provide more value to customers, and find new opportunities.

How can insurance brokers provide more value to their customers?

We hosted a free webinar for insurance brokers on Wednesday 20th October 2021 focusing on ways you can overcome industry challenges in the changing world since Brexit and COVID-19.

Are you ready to stand out from the crowd by creating meaningful connections, generating engagement and building long-lasting customer relationships in a digital world?

Enter you details below for instant access to replay this webinar now.

What we covered

Owain Thomas, Michael Lewars and Avin Talabani shared insights and analysed trends in the broker market for international insurance.

The webinar covered:

  1. New trends in intermediate insurance distribution
    What’s changing and how brokers are reacting around the world
  2. How William Russell is helping
    What we’re doing to support brokers in this challenging period
  3. Technology insight
    A valuable perspective from our very own transformation expert
  4. Q&A



Owain Thomas - Editor and Award-Winning Financial Journalist, Health & Protection Keynote Guest Speaker
Owain Thomas

Editor and Award-Winning Financial Journalist,
Health & Protection
Connect on LinkedIn

Owain is an award-winning journalist and began his career covering the health insurance and protection market. He has more than a decade covering the financial services and workplace sectors and earlier this year returned to the insurance market to become editor of Health & Protection.

Michael Lewars - Commercial Director, William Russell Michael Lewars
Commercial Director,
William Russell
Connect on LinkedIn

With over 20 years of experience in PMI, Michael is the go-to guy if you want to know more about both international and domestic PMI markets. Having previously worked as an insurance broker himself, his day-to-day role includes commercially enabling William Russell’s insurance partners and managing broker relationships.

Avin Talabani - Transformation Manager, William Russell Avin Talabani
Transformation Manager,
William Russell
Connect on LinkedIn

Avin has spent the last 15 years in the medical assistance and health insurance industry, in various roles within operations, change management and IT. She runs the transformation unit in our technology department.

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