Get a Quote

Contact us

You can find our contact details below. When you contact us, you’ll get straight through to someone who can help you. We don’t use impersonal call centres and we won’t pass you from department to department! Our working hours are 6:00am to 6:00pm (GMT), but we’re open 24/7 for emergencies.

Quote icon

Quote for expat insurance

Get a free online quote for expat insurance in Vietnam in less than 60 seconds! We’ll follow up with a call to see how we can help you.

Finder icon

Find a document/form

Unfortunately, insurance runs on documents and forms. We make it easy to find the right ones on our website. You can filter by product, country, and year to find the document you’re looking for.

File icon

Make a claim

Make a claim or submit a pre-authorisation request. Contact us as soon as you know you need medical treatment.

Contact details for our teams

If you’re experiencing a medical emergency, call our 24-hour emergency medical assistance service on +44 1243 621 155.

Emergency Call

The quickest way to reach us is by email.

About your claim

About your plan

About your renewal

About your quote

For a press enquiry

About working with us

We know international calls are expensive. So if you prefer, drop us an email with your phone number and we’ll call you! We can also call you via Microsoft Teams.

In a medical emergency
+44 1243 621 155

(Available 24 hours, 365 days of the year)

About your claim
+44 1276 486 460

(Available from 6:00am to 6:00pm [GMT], Monday to Friday)

About your plan
+44 1276 486 455

(Available from 8:00am to 5:30pm [GMT], Monday to Friday)

About your renewal
+44 1276 486 455

(Available from 8:00am to 5:30pm [GMT], Monday to Friday)

About your quote
+44 1276 486 477

(Available from 9:00am to 5:00pm [GMT], Monday to Friday)

You can write to us at our head office in the UK. The address is:

William Russell Ltd
William Russell House
The Square, Lightwater
Surrey, GU18 5SS
United Kingdom

You can get a free online quote in under 2 minutes on quote tool. Once you get a quote, one of our team will contact you to see how we can help.

If you’d rather speak to someone first, email us at or call +44 1276 486 477. The team is available from 9:00am to 5:00pm (GMT), Monday to Friday.

Get a Quote

Or leave us a message