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Webinar: How Brokers Can
Provide More Value for Customers

Brokers and intermediaries have always been central to insurance distribution, and brokers have traditionally enjoyed a strong relationship with their customers. COVID-19 and the ensuing disruption and change are all posing new challenges to this traditional distribution model. Many brokers have been forced to reimagine how they interact and attract customers.

So, in the next webinar in the William Russell series, we consider how insurance brokers can consolidate their role in insurance distribution, provide more value to customers, and find new opportunities.



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Join Owain Thomas, Michael Lewars and Avin Talabani as they share insights and analyse trends in the broker market for international insurance.


The webinar covers:

  1. New trends in intermediate insurance distribution
    What’s changing and how brokers are reacting around the world
  2. How William Russell is helping
    What we’re doing to support brokers in this challenging period
  3. Technology insight
    A valuable perspective from our very own transformation expert
  4. Q&A



Keynote Guest Speaker
Owain Thomas

Editor and Award-Winning Financial Journalist,
Health & Protection
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Owain is an award-winning journalist and began his career covering the health insurance and protection market. He has more than a decade covering the financial services and workplace sectors and earlier this year returned to the insurance market to become editor of Health & Protection.

Michael Lewars
Commercial Director,
William Russell
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With over 20 years of experience in PMI, Michael is the go-to guy if you want to know more about both international and domestic PMI markets. Having previously worked as an insurance broker himself, his day-to-day role includes commercially enabling William Russell’s insurance partners and managing broker relationships.

William Russell Team - Avin Talabani Avin Talabani
Transformation Manager,
William Russell
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Avin has spent the last 15 years in the medical assistance and health insurance industry, in various roles within operations, change management and IT. She runs the transformation unit in our technology department.