Medical network

Access to 5,000 hospitals and medical facilities across Africa

Our members can enjoy stress-free access to the key hospitals and facilities in our target countries and beyond for in-patient and day-patient treatment. Through our network (and those of our partners), we have working relationships with over 5,000 hospitals across the continent.

Choice for our members

Pan-African relationships

Over the past 30 years, we’ve built a pan-African reach that gives our members peace of mind that they can access the very best centres of excellence across the African continent. We do this with a mix of direct relationships with clinical facilities and working with trusted, expert partners.

Medical network

We have access to over 5,000 medical providers across Africa. And, if a member wants treatment at a hospital outside our network, we won't penalise them.

Strategic agents

Africa is a vast continent, and our members need certainty that we can look after their medical needs regardless of where they find themselves in Africa. To make sure we can do that, we work closely with CEGA and local strategic agents.

Explore hospitals in our network

Hover over the countries in dark green to see our in-country networks

Back to Africa Hub

Frequently asked questions about medical providers

Answers to the most common questions can be found here, but feel free to get in touch and speak to our team. We’d be glad to help.

In what countries are most of your claims?

Here are the countries where we receive the highest volume of claims:

South Africa
Kenya
Malawi
Botswana
Zambia

What are the key and well-known hubs for anything other than routine medical treatment?

Well known hubs for serious or complex in-patient treatment include:

Johannesberg, South Africa
Cape Town, South Africa
Lagos, Nigeria
Nairobi, Kenya
Cairo, Egypt

Do William Russell members in Africa travel to these hubs for treatment?

Yes. It’s not uncommon for people to visit regional or national capitals for in-patient treatment, or even fly to a well-known centre of medical excellence to receive their treatment.

Is the use of local strategic agents unique to William Russell, and also to Africa?

Our use of local strategic agents is typical of all health insurance providers operating in Africa. In fact, it’s a necessity.

The African continent is vast and largely remote. It would be impossible for any pan-African insurance provider to maintain a wide, comprehensive network of medical providers.

Using local strategic agents means we can tap into local knowledge, secure quick admissions and treatment, and obtain the best clinical outcomes for our members.

Can members use the William Russell network for out-patient treatment?

For out-patient treatment, we encourage our members to pay-and-claim. Members can seek out-patient treatment at any hospital or clinic in Africa; it doesn’t have to be at one of the 5,000 hospitals in our network.

Find out more about making a claim

Ready to talk? Schedule a call with our Africa Desk