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Our Medical Network

Here you can see an extract of the medical providers in our network and the billing types they accept. For further details on billing methods or to find out if we partner with a specific facility, please speak with a member of our team who will be happy to help.

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Key

Outpatient Direct Billing Accepted
From 2018 we are offering direct billing, a service whereby customers can receive eligible out-patient treatment up to US$500 at a hospital or medical facility and the costs will be billed and settled directly between us and the medical provider. If the cost of your treatment is greater than US$500, the direct billing medical services provider will contact us for preauthorisation of the treatment. Please refer to your plan agreement for full details of this service. Outpatient Direct Billing is an optional service, if selected, your entitlement to this service will be shown on your certificate of insurance and membership card.
Day-Case and In-Patient Treatment - Guarantee of Payment Required
Guarantee of Payment is a service whereby we would contact the hospital and arrange to guarantee the payment of services, this means we can settle costs for eligible treatment directly with the medical provider.
Other
Where Direct billing arrangements do not exist with a medical provider and/or they will not accept our guarantee of Payment, you will have to pay costs to the hospital and complete our claim form for reimbursement.

Medical providers listed with this pink symbol, please read the description against the medical provider listed below.

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