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How do I claim for out-patient treatment?

If you’ve paid a bill for out-patient treatment and want to claim it back, please complete our online claim form for out-patient treatment.

If the amount you’re claiming exceeds US$500 (or equivalent in another currency), please ask your doctor to complete Section B of the PDF claim form. You can either upload this PDF as an attachment on the online claim form, or email it to us later at Please provide all the information we ask for, and attach any supporting documents (e.g., invoices, receipts).

Important notes

  • In some cases, we might need your doctor to complete Section B of the PDF claim form even if your claim is less than US$500.
  • We can only reimburse your claim once you’ve sent us copies of the fully itemised invoices and receipts. These give us a complete breakdown of all treatment you’ve received and any medication you’ve been prescribed.
  • We may request original documentation relating to your out-patient treatment, so please retain all original invoices and receipts for 12 months following your treatment.