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William Russell Limited awarded Feefo Trusted Service Award 2018

Inez Cooper, Managing Director of William Russell Limited commented: “We’re delighted to receive this award from Feefo, but we won’t become complacent. We are continually working to improve the experience for our customers and our brokers, and we value and react to the feedback we receive from customers who respond on Feefo. When we don’t get it right, we take note, and make changes. Thank you to all our staff who are responsible for achieving this award.”

William Russell Limited awarded Feefo Trusted Service Award 2018

William Russell Limited has won the Feefo Trusted Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.

Created by Feefo, Trusted Service is awarded only to those businesses that use Feefo to collect genuine ratings and reviews. Those that meet the high standard, based on the number of reviews they have collected, and their average rating, are awarded. A badge of honour, this accreditation remains unique, as it is based purely on the interactions with verified customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service.

William Russell met the criteria of collecting at least 50 reviews between January 1st 2017 and December 31st 2017, with a Feefo service rating of between 4.0 and 4.4.

Inez Cooper, Managing Director of William Russell Limited commented: “We’re delighted to receive this award from Feefo, but we won’t become complacent. We are continually working to improve the experience for our customers and our brokers, and we value and react to the feedback we receive from customers who respond on Feefo. When we don’t get it right, we take note, and make changes. Thank you to all our staff who are responsible for achieving this award.”

 

Feefo is a ratings and reviews, and customer analytics platform that provides the tools to collect genuine, purchase-verified reviews on behalf of over 4,000 businesses. Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction; this is in order to increase consumer confidence, and combat the rising issue of fake reviews.’

 

Speaking on this year’s award, Andrew Mabbutt, CEO at Feefo, commented: ‘The Trusted Service award has always been about recognising those companies that go the extra mile. Once again, we have seen many incredible businesses using Feefo to its full potential, to provide truly memorable experiences for their customers – and rightly being awarded with our most prestigious accreditation. I look forward to the continual success of the businesses that work in partnership with Feefo throughout 2018.’

About Feefo

Feefo is a global reviews and customer analytics solution to boost business & build trust. Feefo collects reliable customer feedback to deliver up to date insights so businesses and consumers can make better decisions. Feefo does this on behalf of 4,000 companies, providing reviews and customer analytics for more than 5,000 websites. Clients include Expedia, AXA, Next, The White Company, Moss Bros, Notonthehighstreet.com & Tepilo.

For more information please visit: www.feefo.com

About William Russell

William Russell is your partner for international insurance. We started out in 1992 as a family-run business, and we now have customers just like you in 180 countries worldwide.

We offer a range of plans that you can take with you as you move, and renew easily each year. The secret to our continued success is that international insurance is the only thing we do. As an independent, boutique insurer, we’re not subject to the demands of shareholders or bureaucratic procedures, but we are underwritten by Allianz, a Fortune 500 company and one of the largest insurers in the world.

We know your challenges, understand your needs, and share your vision. Our customers trust us to deliver straightforward, and affordable plans, covering their health, life, and income, wherever they are.

Our customers count on us to step into action when the unexpected happens.

 

 

Blogs | William Russell News

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