With over 20 years’ of insurance experience, I am extremely appreciative of the opportunity to be a part of the team at William Russell, where the business values are so closely aligned with my own.
I spent 13-years as a National Account Manager at BUPA consulting with strategic clients across a whole range of health and wellbeing solutions. Following that I was Head of Bupa’s Affinity Team, accountable for a book of £200M in GWP and 250,000 lives, before moving into full P&L Management as the General Manager of Bupa Travel.
I then moved to Citibank in 2011 as Head of Sales and Distribution, successfully transitioning sectors into the Global Wealth Management and Retail Banking sector for HNW individuals, with a global lifestyle. At Citi, I played a leading role in the wholesale strategic transformation of the business with a clear path to profitability, before moving into a Head of Customer Experience and Business Transformation, with accountability for NPS and process re-engineering and optimisation across the business.
Most recently, I was Sales Director at HCA Healthcare UK, and was tasked with a strategic review of the sales and distribution channels across this complex group following some challenging trading results.
I’m dedicated to driving customer experience and improving effectiveness and efficiency across businesses, so my primary focus will be in evolving our member experience, and managing strategic relationships with brokers and insurance partners around the world.