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Meet our people

If you become a member with William Russell, here are some of the people you might come across. These people power our member experience, so we only recruit the best!

Your member team

The people who help you day-to-day with your plan, your claims, and your annual renewal (if we’re lucky enough to keep you as a member).

Rachael Wilkins

Sales Support Administrator

Duncan Craig

Customer Loyalty Manager

Evelyn Sulit

Claims Advisor

Angela Hurst

Customer Services Advisor

Caryn Greenhough

Policy Services Team Manager

Danielle Manchester

Policy Services Executive

Donna Ayres

Customer Services Adviser

Tracy Robinson

International Claim Team Manager

Susan Kelly

International Claims Expert

Maggie Robinson

International Claims Executive

Natalie Harris

Policy Services Manager

Cosmina Gradinaru

International Claims Executive

Andy Canham

Policy Services Executive

Ollie Owen

Claims Admin

Rhea Esteban

Office Manager

Sheena Roda

Claims Client Service Advisor

Danika Panganiban

Customer Service Executive

Barbora Adamcikova

International Claims Executive

Dianne Butler

International Claims Executive

Fanny Lock

International Claims Executive

Terence Esmalde

International Claims Executive

Our partnerships team

The people who work with our insurance and commercial partners, usually one step removed from our members, but always happy to help.

Norman Nugroho

Chief Business Development Manager

Savitri Lestari

National Sales Manager

Paul Harding

Corporate Business Administrator

Uci Yurinza

Sales Support Administrator

Megan Lewis

Business Development Manager

Evita Gutierrez

Customer Experience Manager

Muhammed Shefeeque

Business Development Manager

Tarren Brown

Policy Services Sales & Retention Executive

Ehab Tawfik

Vice President - International Medical

Our technical team

The people who power our insurance plans and make membership possible.

Tim Coyne

International Technical Manager

Liz Fisher

Chief Medical Officer

Graham Burroughs

Financial Analyst

Pritesh Sodha

Underwriter

Rebecca Britton

Underwriter

Sherrie Sinclair

International Claims Team Manager

Our digital team

We’ll always be People First, but these people help build helpful, digital experiences for our members.

Gretlin Aumre

Marketing Activation Lead

Eka Vankova

Global Campaigns Lead

Ausra Skopaite

Design & Artwork Executive

Matt Czastka

Digital Marketing Lead

Saadan Rehman

IT Programme Manager

Joanne Hodge

Senior Business Analyst

Your leadership team

We’re as non-hierarchical as any company you’ll find, but the buck must stop with someone.

James Cooper

Sales Director & Co-Founder

Kim McClatchie

Head of HR

Ross Irvine

Head of Finance