Expatriate Insurance - Our Commitment to Service Promise

The William Russell promise to our clients is simple. We promise to deliver consistently excellent standards of customer service at all times. If we fail, we promise to put things right, fairly, quickly and without any fuss or delay. That is why in 2006, we won the International Investment Award For "Best Commitment To Service" in recognition of our unrivalled dedication to serving our clients and intermediaries in the best possible way.

We regularly survey our customers – particularly those who have made a claim on their Global Health plan.

According to most recent results 93% of claimants are “very satisfied” with the service they received from our claims team.

How satisfied were our clients with the service they received from our department?

How satisfied were our clients with the speed of our initial reponse to their claim?

How satisfied were our clients with the length of time we took to settle their claim?

Key:

Very Satisifed

Reasonably Satisfied

Not at all satified

Click here to read what our customers are saying about us...