Policy Holders

Getting the most out of your Global Health plan membership

IMPORTANT AGREEMENT CHANGES FOR RENEWING CLIENTS

Find out about changes to the Global Health Elite & Global Health Essential plan agreements.

If your renewal date is required to commence on or after 1st January 2012:

If your renewal date is required to commence on or before 30th June 2011:

If your renewal date is required to commence on or after 1st July 2011:

The following pages detail useful information about how to make a claim on your Global Health insurance plan, how to make changes to your Global Health insurance plan and how to renew your Global Health insurance plan.

The details given within this section are designed to give you an overview, and should be read in conjunction with the Global Health Elite plan agreement or the Global Health Essential plan agreement as appropriate.

ATTENTION: Do you need to go to hospital?

You must contact us before you are admitted to hospital so that we can pre-authorise your claim. As soon as you know that you need hospital treatment, contact our Claim Help-line, or in an emergency, contact the 24 hour Emergency Medical Assistance Help-line.

Contact us now on:

24/7 Emergency Medical Assistance Help-lines

If you are located outside Indonesia contact Cega on + 44 1243 621155
william.russell@cegagroup.com

If you are located in Indonesia contact Global Assistance & Healthcare on 021 299 78920

Claims Help-lines

United Kingdom + 44 1276 486460
During UK hours 6am to 6pm, Monday to Friday
claims@william-russell.com

Dubai Insurance Company +971 4 2697708
During Dubai hours 8am to 5pm, Sunday to Thursday
(Hours change to 8am-2pm during Ramadan)
sales@globalplans.ae

Contact the Emergency Medical Assistance Help-line above if it is an emergency or it is outside these working hours

Please provide us with as many details about your policy as possible so we can deal with your enquiry quickly and efficiently.

Do you have something to say?

The steady stream of comments and compliments we get from our world-wide family of customers, help us constantly measure our service levels and ensure that we meet, and go beyond your expectations.

We would love to hear your experiences. Please email us your valued comments or, if we’ve settled a claim for you, please complete our short on-line claims survey.