Policy Holders

Getting the most out of your Global Health plan membership

IMPORTANT AGREEMENT CHANGES FOR RENEWING CLIENTS

Find out about changes to the Global Health Elite & Global Health Essential plan agreements which will take effect from your renewal date in 2010.

The following pages detail useful information about how to make a claim on your Global Health insurance plan, how to make changes to your Global Health insurance plan and how to renew your Global Health insurance plan.

The details given within this section are designed to give you an overview, and should be read in conjunction with the Global Health Elite plan agreement or the Global Health Essential plan agreement as appropriate.

ATTENTION: Do you need to go to hospital?

You must contact us before you are admitted to hospital so that we can pre-authorise your claim. As soon as you know that you need hospital treatment, contact our Claim Help-line either in the UK or Malaysia, or in an emergency, contact the 24 hour Emergency Medical Assistance Help-line.

Contact us now on:

24/7 Emergency Medical Assistance Help-lines

If you are located outside Indonesia contact Cega on + 44 1243 621155
william.russell@cegagroup.com

If you are located in Indonesia contact Global Healthcare on 021 725 2866

Claims Help-lines

During UK working hours contact + 44 1276 486460
claims@william-russell.com

During Malaysian working hours contact + 6 03 2171 2071
claimskl@william-russell.com

Contact the Emergency Medical Assistance Help-line above if it is an emergency or it is outside working hours

Please provide us with as many details about your policy as possible so we can deal with your enquiry quickly and efficiently.

Do you have something to say?

The steady stream of comments and compliments we get from our world-wide family of customers, help us constantly measure our service levels and ensure that we meet, and go beyond your expectations.

We would love to hear your experiences. Please email us your valued comments or, if we’ve settled a claim for you, please complete our short on-line claims survey.