Policy Holders

ATTENTION: Do you need to go to hospital?

You must contact us before you are admitted to hospital so that we can pre-authorise your claim. As soon as you know that you need hospital treatment, contact our Claim Help-line either in the UK or Malaysia, or in an emergency, contact the 24 hour Emergency Medical Assistance Help-line.

Please contact us now:

24/7 Emergency Medical Assistance Help-line

If you are located outside Indonesia contact Cega on + 44 1243 621155
william.russell@cegagroup.com

If you are located in Indonesia contact Global Healthcare on 021 725 2866

Claims Help-lines

During UK working hours contact + 44 1276 486460
claims@william-russell.com

During Malaysian working hours contact + 6 03 2171 2071
claimskl@william-russell.com

Contact the Emergency Medical Assistance Help-line above if it is an emergency or it is outside working hours.

Please provide us with as many details about your policy as possible so we can deal with your enquiry quickly and efficiently.

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Indonesia

New local emergency assistance provider

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"Thank you for your prompt action... I am very impressed with William Russell; you never know how good a health insurance is until you need it."

Mr R, Indonesia

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