Choose and download a claims form from the list below. Please ensure all claim forms are completed as fully as possible:
Complete the form as fully as possible ensuring that you give details of your symptoms or what you are claiming for:
If your claim is for less than $500
If the total value of the claim amount you are claiming is less than the equivalent of US$500, we will accept scanned copies of the claim, including the receipts. Please ensure you keep the original receipts for a period of two years.
Fully completed forms can be scanned and e-mailed to email@example.com. Alternatively, you can submit your claim form by post to the relevant address below.
If your claim is for more than $500
If the total value of the claim amount you are claiming exceeds US$500, please check the form is fully completed and submit, along with receipts, to:
International Claims Team
William Russell Limited
William Russell House
By the total value of your claim, we mean the total value of all the treatment you have for a particular illness or injury.
If you have any questions, or would like to discuss your claim further with an adviser:
United Kingdom + 44 1276 486460
During UK hours 6am to 6pm, Monday to Friday
Dubai Insurance Company +971 4 2697708
During Dubai hours 8am to 5pm, Sunday to Thursday
(Hours change to 8am-2pm during Ramadan)
In the event of an emergency, or outside these working hours, please contact the Emergency Medical Assistance Help-line
Emergency 24/7 Medical Assistance
If you are located outside Indonesia contact Cega on + 44 1243 621155
If you are located in Indonesia contact Global Assistance & Healthcare on 021 299 78920