3 easy steps to making an out-patient claim:

Step 1

Choose and download a claims form from the list below. Please ensure all claim forms are completed as fully as possible:

General claim form
Dental claim form
Well-being claim form
Compassionate Home Travel claim form

Step 2

Complete the form as fully as possible ensuring that you give details of your symptoms or what you are claiming for:

  • include your policy number
  • include your contact details, including a valid e-mail address
  • include your Doctor or medical professional’s contact details
  • have Section B fully completed by your doctor/medical professional
  • have listed and provided an explanation of receipts 
  • include original receipts with the form
  • have fully signed and completed the consent form
  • clarify your bank details to ensure swift reimbursement 

Step 3

If your claim is for less than $500

If the total value of the claim amount you are claiming is less than the equivalent of US$500, we will accept scanned copies of the claim, including the receipts. Please ensure you keep the original receipts for a period of two years.

Fully completed forms can be scanned and e-mailed to claims@william-russell.com. Alternatively, you can submit your claim form by post to the relevant address below.

 

If your claim is for more than $500 

If the total value of the claim amount you are claiming exceeds US$500, please check the form is fully completed and submit, along with receipts, to:

International Claims Team
William Russell Limited
William Russell House
The Square
Lightwater
Surrey
GU18 5SS
United Kingdom

By the total value of your claim, we mean the total value of all the treatment you have for a particular illness or injury.

 

If you have any questions, or would like to discuss your claim further with an adviser:

Claims Helplines
United Kingdom + 44 1276 486460
During UK hours 6am to 6pm, Monday to Friday
claims@william-russell.com

Dubai Insurance Company +971 4 2697708
During Dubai hours 8am to 5pm, Sunday to Thursday
(Hours change to 8am-2pm during Ramadan)
sales.dubai@william-russell.com

 

In the event of an emergency, or outside these working hours, please contact the Emergency Medical Assistance Help-line

Emergency 24/7 Medical Assistance
If you are located outside Indonesia contact Cega on + 44 1243 621155
william.russell@cegagroup.com  

If you are located in Indonesia contact Global Assistance & Healthcare on 021 299 78920

 

 

Contact us