Step 1
All in- or day-patient claims must be pre-authorised prior to your admission.
To do this, please contact us via claims@william-russell.com, or call +44 1276 486460.
In case of a medical emergency outside UK hours:
Please contact our 24hr Emergency Medical Assistance helpline, provided by Cega, on + 44 1243 621155, or e-mail william.russell@cegagroup.com
For residents of Indonesia:
The Emergency Medical Assistance help-line is provided by Global Assistance & Healthcare, on (+62) 0 21 299 78920, or e-mail wrussell@global-assistance.com
Step 2
If it is not reasonably possible for you to contact us in advance, provided you contact us within 72 hours of your admission, no treatment penalty will be applied.
It is very important that you obtain this pre-authorisation as it is a condition of the Global Health plan that if you do not obtain pre-authorisation, we reserve the right to decline your claim or to pay only 80% of the eligible in- or day-patient treatment cost.
Step 3
When you contact us, if possible please have to hand details of:
-
• Your admission date
-
• The hospital
-
• Your treating doctor
The in-patient claims procedure can vary depending on your circumstances and level of cover, so please get in touch with a member of our team, who will be more than happy to talk you through the process.
Call +44 1276 486460 or click here to submit an enquiry form.
