When James Thomas an insurance broker from Acuma Wealth Management in Dubai was set the task of finding the best fit private health insurance scheme with the best performing provider by a discerning corporate client, he relished the challenge.
James’ client is a leading company in its field employing around 350 staff. Like most employers in the United Arab Emirates (UAE), expatriates make up the vast majority of their workforce.
The client already had an international private medical insurance (PMI) package in place to help attract and retain high-calibre employees, and promote good health in the workplace. However, the service they received from their existing insurance provider was lacking, and James’ brief was to find a provider who could pledge a high level of service with simple application procedures and high-quality solutions.
James Thomas, Associate Director, Acuma, says:
“In my 6 years of working in the UAE, I’ve witnessed that the corporate demand and supply of the highest quality PMI products has increased. Unfortunately though, the service my clients and I receive from insurance providers is often contrary to the products they sell, with many delivering the schemes without the same passion of the sale, or being able to provide the desired after-care to intermediaries, administrators and claimants alike.
“However, when William Russell entered the market last year in association with Dubai Insurance Company, it was clear from the out-set that as a smaller niche provider, they were big on service.”
The service proposition at William Russell was so much better than James or his client had experienced with other providers, that he had no hesitation in working with the specialist company to design a flexible international PMI package for his client.
They selected William Russell’s competitively priced and best-selling plan, Global Health Elite Silver for comprehensive in and out-patient cover. The scheme was set up on a medical history disregarded basis, with a nil excess for cash-free access to medical treatment for its members.
On behalf of William Russell, Colin Ward, Business Development Manager, says:
“We are delighted to be working with James to not only offer an outstanding product, but to fulfil the service promise that William Russell pride themselves on, and one that we have been acknowledged for the world over.”
James Thomas ends:
“The review was approached with a can do attitude – Colin was happy to meet the client and answer queries, cards and packs arrived when they said they would. Plus, one particular member had concerns about a serious treatment she was undertaking, but William Russell called her to explain the process, and the necessary treatments were arranged and paid for – this was within the first few days of the scheme being live.
“These don’t represent major accomplishments on their own, but no other provider has been able to deliver all these things together. The first-rate service and after-care has continued and the client and I look forward to an on-going relationship with William Russell.”
If you would like to work with an award-winning insurance provider that’s big on service, contact us now.