If you need to make a claim on your Global Health plan you will find our staff helpful, sympathetic and efficient. We are here to ensure that the business of getting your medical bills paid is as simple and stress free as possible. Whenever possible we will deal direct with the hospital.

WHAT TO DO IN THE EVENT YOU NEED TO BE ADMITTTED TO HOSPITAL

If you need in-patient or day-patient treatment at a hospital you must contact us before you have your treatment. We can then reassure you that the treatment you require will be covered, get in touch with the hospital to confirm details of your insurance cover and to arrange for their bills to be settled direct.

WHAT TO DO IN THE EVENT YOU NEED TREATMENT AS AN OUT-PATIENT

You will need to fully complete a claim form, and your doctor or dentist will have to complete Section C of this form.  You will receive a claim form with your insurance documents. If you need another one, send an e-mail to claims@william-russell.com or click on the link below to print off a claim form.

General Claim Form
Dental Claim Form
Maternity Claim Form
Well-Being Claim Form

Treatment as an out-patient does not need to be pre authorised by us, but confirmation that your treatment costs will be covered cannot be given until your fully completed claim form is received and assessed by our friendly team. If you are in doubt if your expenses will be covered by your policy, do not hesitate to contact us.

PROMPT SETTLEMENT

We will settle all in-patient claims directly with the hospital concerned.

Provided we have a fully completed claim form and the original bills for the treatment received, we will settle your claim within 5 working days of receipt.

Our preferred method of payment is by bank transfer direct to your bank account.

HOW TO CONTACT US

You can either contact us on the telephone numbers below or send an e-mail to claims@william-russell.com.  We will either reply to your e-mail or, if you prefer we can call you at a convenient time.

Please contact William Russell using the following details:

 

During UK working hours:	+ 44 1276 486455
During Hong Kong working hours:	+ 852 3690 2145
24 Hour Emergency Assistance Number:	+ 44 1243 621155
24 Hour email address:	william-russell@cegagroup.com

THE 24-HOUR EMERGENCY MEDICAL ASSISTANCE SERVICE

The Global Health 24-hour medical assistance service is provided by CEGA Air Ambulance Group.   The CEGA Group is one of the UK’s leading global medical assistance companies providing multi-lingual medical assistance services to Global Health clients throughout the world.

CEGA has a worldwide network of air ambulance partners built up over many years enabling them to provide a global evacuation and repatriation service to Global Health plan members.

www.cega-group.com