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July 2008

Welcome to GMQ

 

The Global Member Quarterly newsletter from your expatriate insurance provider… William Russell

GMQ brings you regular features like ‘Healthy Living’ from Dr Jace Clarke, and the latest ‘Cause for Concern’. This quarter, find out how we came to the rescue for twin boys, track Team Gobi Ambulance's progress and don’t miss out on our Recommend a Friend promotion.

 

Caroline Anderson, Customer Services Manager, William Russell Ltd

WILLIAM RUSSELL TO THE RESCUE

When Veronique Fitzner’s and Markus Thuere’s twin boys were born five weeks prematurely in Vietnam, their survival was put at 50/50.

Immediately after their birth, Yannick needed advanced resuscitation and Felix needed oxygen to combat a form of pneumonia. The family were transferred to a state hospital with a neonatal intensive care unit, which was overcrowded and unhygienic with rats running across the floor and offering very limited access to the newborn twins.

That’s when William Russell’s claims team came to the rescue. Read the whole story.

HEALTHY LIVING

William Russell’s Chief Medical Officer, Dr Jace Clarke offers medical tips for a healthy expat lifestyle

FOCUS ON FLU – HUMAN FLU AND BIRD FLU

There has been a great deal of media coverage in recent years about bird flu and the risk of human infection. There has also been speculation about the risk of a worldwide flu pandemic.

Dr Jace Clarke sorts out the facts from the fiction and provides some clear guidance to help expats understand the different forms of flu, the risks of contracting the virus, its symptoms and treatment. Read more.

SPREAD THE WORD… RECOMMEND A FRIEND…

AND RECEIVE $100* WITH OUR THANKS!

Every day, more and more expatriates come to William Russell for the assurance of world-class protection. As an existing Global Member, you know how valued your cover with us is to you. Spread the word, and give your friends that same peace of mind.

Recommend any of our plans to your expatriate friends, relatives or work colleagues, and for every new plan that is purchased, we will reward you with a $100 voucher to spend on-line at amazon.com

You can refer as many friends as you like and, as a thank you to your friends, we’ll give them each a $50 voucher too!

Recommend a friend NOW!

*Worth of Amazon electronic vouchers for every successful referral.

CAUSE FOR CONCERN

TEAM GOBI AMBULANCE SET OFF ON THE MONGOL RALLY

We’re proud to sponsor Team Gobi Ambulance in their quest to complete the 10,000 mile Mongol Rally starting from London on July 19th 2008.

Track the team on their epic journey across Europe and Central Asia on their way to Ulan Bator, Mongolia, in their aim to raise thousands of pounds for several medical and care support charities.

IN THE SPOTLIGHT

OUR GLOBAL TEAM CONTINUES TO GROW

We’ve welcomed many new faces over the last couple of months including Roshidee Mohd, who joined our KL team as Claims Advisor, Caryn Greenhough, who joined us in the UK as Life & Income New Business Administrator, and Jessica Lampe who took the position of Claims Administrator vacated by Sejla Aljkanovic who was promoted to Claims Advisor.

I hope you’ll join us in welcoming them all.

TIME TO CHANGE YOUR PLANS?

If you've moved on in life - maybe to a different country, a new job, or you’ve had children - it could be time to look at extra protection for your life abroad, to make sure it meets the needs of your lifestyle.

Designed for expatriates, William Russell’s portable, affordable plans go where you do, and you're never more than a phone call away from our 24/7 personal service.

- Affordable Global Health plans for the whole family plus travel and accident

- Essential Global Life for total peace of mind

- Valuable Global Income Protection for salary replacement

Contact your broker or call us now on UK + 44 1276 486477 or email sales@william-russell.com or Malaysia + 6 03 2171 2071 or email kloffice@william-russell.com  

DO YOU HAVE SOMETHING TO SAY?

The steady stream of comments and compliments we get from our world-wide family of customers, help us constantly measure our service levels and ensure that we meet, and go beyond your expectations.

We would love to hear your experiences. Please email your valued comments now or, if we’ve settled a claim for you, please complete our short on-line claims survey.

As our Global Member, you belong to a family that cares

William Russell Limited
William Russell House
The Square
Lightwater Surrey
GU18 5SS
UK

Tel: + 44 1276 486455
Fax: + 44 1276 486466
E-mail: customer.services@william-russell.com  

William Russell (Asia Pacific) Limited
Marketing Office
Suite 16-7, 16th Floor
Wisma UOA II, 21 Jalan Pinang
50450 Kuala Lumpur
Malaysia

Tel: +6 03 2171 2071
Fax: +6 03 2171 2072
E-mail: kloffice@william-russell.com