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October 2008

Welcome to GMQ



The Global Member Quarterly newsletter from your expatriate insurance provider - William Russell.

GMQ brings you regular features like the latest Cause for Concern and Healthy Living from Dr Jace Clarke. This quarter our doctor offers tips on fitness to fly, we launch our new improved web site, and do not miss out on our Recommend a Friend promotion.

 

Caroline Anderson, Customer Services Manager, William Russell Ltd

NEW POLICY HOLDERS WEB SECTION

We are pleased to announce that we launched a new web site in September which includes new dedicated web pages for our Global Members. Customer service was very much in mind when we created the new site, and we aim to complement the excellent personal service we provide.

You will find information on how to make a claim, making changes to your plan, and renewing, in every day language. Log on now>

THE RISING COST OF LIVING - COULD YOU COPE IF YOU COULD NO LONGER WORK?

Seasoned expatriates are paying greater attention to income protection policies as a means of ensuring their financial well being in the current economic climate.

Our Global Income Protection plans are designed to protect you wherever you are, offering a salary replacement should long-term illness prevent you from working. Find out more

HEALTHY LIVING

William Russells Chief Medical Officer, Dr Jace Clarke offers medical tips for a healthy expat lifestyle

FOCUS ON FITNESS TO FLY

Air travel is an occupational hazard of being an expat, whether it Is flying to visit friends and family back home or business travel connected with work. The vast majority of people have no health issues related to flying, but there are times when air travel is not appropriate, such as later in pregnancy, soon after surgery, or if you have been suffering from an infectious disease. Dr Jace Clarke provides some basic guidance on the health issues expats should consider before taking their seat on a plane. Read more>

SPREAD THE WORD - RECOMMEND A FRIEND

AND RECEIVE $100* WITH OUR THANKS!

Every day, more and more expatriates come to William Russell for the assurance of world-class protection. As an existing Global Member, you know how valued your cover with us is to you. Spread the word, and give your friends that same peace of mind.

Recommend any of our plans to your expatriate friends, relatives or work colleagues, and for every new plan that is purchased, we will reward you with a $100 voucher to spend on-line at amazon.com

You can refer as many friends as you like and, as a thank you to your friends, we will give them each a $50 voucher too!

Recommend a friend now!

*Worth of Amazon electronic vouchers for every successful referral.

CAUSE FOR CONCERN

Unicef - unite for children

With the fourth major storm in less than a month ravishing the Caribbean, Unicef is working with other aid agencies to provide potable drinking water and emergency food to hundreds of thousands of families affected by the high winds and massive flooding.

Please help them to continue their fantastic work>

IN THE SPOTLIGHT

Our global team expands

We are very pleased to welcome 11 new employees to our ever growing global team including:

In the UK we welcome, Suzanne Morton - Claims Adviser, Megan Lewis - Sales Adviser, Caryn Greenhough and Vanessa Horn - Global Protection Advisers, Sharon Crease - New Business Administrator and Catherine Baxter - Accounts Assistant; in Malaysia, Philip Salter - Regional Sales Manager, Karen Song - International Case Manager, and Shasi Veeruppan - Administration Assistant; and in Dubai, Reni Neuville - Underwriting Manager and Colin Ward - Business Development Manager (Middle East).

TIME TO CHANGE YOUR PLANS?

If you've moved on in life - maybe to a different country, a new job, or you have had children - it could be time to look at extra protection for your life abroad, to make sure it meets the needs of your lifestyle.

Designed for expatriates, William Russells portable, affordable plans go where you do, and you're never more than a phone call away from our 24/7 personal service.

- Affordable Global Health plans for the whole family plus travel and accident

- Essential Global Life for total peace of mind

- Valuable Global Income Protection for salary replacement

Contact your broker or contact us now in the UK + 44 1276 486455 sales@william-russell.com, Malaysia + 6 03 2171 2071 kloffice@william-russell.com or through Dubai Insurance in Dubai + 971 4 2693030 (Ext 102) eliteplan@dubins.ae

DO YOU HAVE SOMETHING TO SAY?

The steady stream of comments and compliments we get from our worldwide family of customers, help us constantly measure our service levels and ensure that we meet, and go beyond your expectations.

We would love to hear your experiences. Please email your valued comments now!

As our Global Member, you belong to a family that cares

William Russell Limited
William Russell House
The Square
Lightwater Surrey
GU18 5SS
UK

Tel:
+ 44 1276 486455
Fax: + 44 1276 486466
E-mail: customer.services@william-russell.com  

William Russell (Asia Pacific) Limited
Marketing Office
Suite 16-7, 16th Floor
Wisma UOA II, 21 Jalan Pinang
50450 Kuala Lumpur, Malaysia

Tel: +6 03 2171 2071
Fax: +6 03 2171 2072
E-mail: kloffice@william-russell.com  


Dubai Insurance Company
PO Box 3027
Dubai
UAE


Tel: +971 4 2693030 (Ext 102)
Fax: +971 4 2693727
E-mail: eliteplan@dubins.ae