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May 2008

[fullname,fallback=Member], welcome to GMQ


The Global Member Quarterly newsletter from your expatriate insurance provider… William Russell


In a continuous effort to maintain the service levels that we’re renowned for, we’re delighted to introduce you to the first edition of our NEW Global Member Quarterly (GMQ) newsletter.

GMQ brings you regular features like ‘Healthy Living’ from Dr Jace Clarke, and the latest plan updates. This quarter, find out who’s driving 10,000 miles in an ambulance to Mongolia, and see how our re-launched plans could suit you.

 

Caroline Anderson, Customer Services Manager, William Russell Ltd

RELAUNCHED FOR 2008!

GLOBAL LIFE AND GLOBAL INCOME PROTECTION

For yet another year running, Global Life and Global Income Protection premiums have been held at 2005 prices! And that’s not all…

NEW – Commission can now be counted as part your gross annual earnings
Great if you rely on regular bonuses, commission or dividends, so you won’t miss out on the cover you need.

NEW – Rehabilitation benefit added to Global Income Protection
If during the first 24 months of claiming benefit you start to recover enough to return to work part-time, we’ll pay rehabilitation benefit for up to six months to enable you to ease yourself gently back to work. (New income policies incepted from 1st March 2008).

Download our new brochures now!
Global Life - Global Income Protection - Global Life & Income premiums

...AND

GLOBAL HEALTH ESSENTIAL

NOW – More affordable, with wider geographic cover
If you’re on a budget, but still want to ensure that you have cover for all the important things, take a look at our enhanced Global Health Essential plans.

•   Higher annual benefit limits
•   Full cover now in over 180 countries world-wide
•   Accident and emergency cover during temporary trips to Europe and Orchid* countries
•   Full cover for in-patient treatment and emergency medical evacuation
•   Up to $5,000 of cover for out-patient treatment under the Essential Care Plus plan
•   GP cover & prescribed drugs added to the Essential Care Plus plan
•   Generous cover when treated in a private room

*Orchid countries include China, Hong Kong, Japan, Macau, Singapore and Taiwan.

UPDATED FOR 2008!

GLOBAL HEALTH ELITE

NEW – Nil excess option available on Silver and Gold
For an additional 20% loading on your base premium, you can now have complete financial security and peace of mind.

RENEWALS – We have also made some important changes to the Global Health Elite plan agreement which you need to be aware of when you renew your policy. This booklet will be sent to you prior to your renewal date.

HEALTHY LIVING

FOCUS ON MALARIA – GUIDANCE FOR NEW EXPATS

William Russell’s Chief Medical Officer, Dr Jace Clarke offers medical tips for a healthy expat lifestyle

For those new to an area or travelling into a malarial region for the first time, deciding the best course of action can be confusing.

In these tips for first timers Dr Jace Clarke says, “Prevention is better than cure, but talk to other expats to find out local best practice and remember that advice can be 'fine-tuned' by the experience of doctors in the region.”

CAUSE FOR CONCERN

THE MONGOL RALLY 2008 NEEDS YOUR SUPPORT

We’re proud to sponsor Team Gobi Ambulance in their quest to complete the 10,000 mile Mongol Rally in July 2008. Starting from Hyde Park, London the trio will set off on a truly epic journey across Western and Eastern Europe, and Central Asia before reaching Ulan Bator, Mongolia.

They aim to raise thousands of pounds for several lesser-known medical and care support charities, including a Mongolian charity helping rural communities to become more self-sufficient.

OVARIAN CANCER ACTION

It’s with much sadness that we announce the passing of our colleague, Shirley Hawes, Global Health Administrator. Shirley bravely fought ovarian cancer but lost her battle in February.

In Shirley’s memory, we invite you to donate whatever you can to her chosen charity Ovarian Cancer Action at www.ovarian.org.uk

IN THE SPOTLIGHT

CLAIMS SERVICE: 95% CUSTOMER SATISFACTION

We’re delighted to announce that Katy Butler has been promoted to Claims Manager - Asia Pacific, and Nichola Duncan has been promoted to UK Claims Manager.

Both Katy and Nichola have demonstrated their flair for claims management and a real commitment in delivering the best possible service to our members. Our members recognise their dedication to service, with over 95% saying they are satisfied with the service they receive from our claims teams.

TIME TO CHANGE YOUR PLANS?

If you've moved on in life - maybe to a different country, a new job, or you’ve had children - it could be time to look at extra protection for your life abroad, to make sure it meets the needs of your lifestyle.

Designed for expatriates, William Russell’s portable, affordable plans go where you do, and you're never more than a phone call away from our 24/7 personal service.

•   Affordable Global Health plans for the whole family plus travel and accident

•   Essential Global Life for total peace of mind

•   Valuable Global Income Protection for salary replacement

Contact your broker or call us now on UK + 44 1276 486477 or email sales@william-russell.com or Malaysia + 6 03 2171 2071 or email kloffice@william-russell.com  

DO YOU HAVE SOMETHING TO SAY?

The steady stream of comments and compliments we get from our world-wide family of customers, help us constantly measure our service levels and ensure that we meet, and go beyond your expectations.

We would love to hear your experiences. Please email your valued comments now or, if we’ve settled a claim for you, please complete our short on-line claims survey.

As our Global Member, you belong to a family that cares

William Russell Limited
William Russell House
The Square
Lightwater Surrey
GU18 5SS
UK

Tel: + 44 1276 486455
Fax: + 44 1276 486466
E-mail: customer.services@william-russell.com  

William Russell (Asia Pacific) Limited
Marketing Office
Suite 16-7, 16th Floor
Wisma UOA II, 21 Jalan Pinang
50450 Kuala Lumpur
Malaysia

Tel: +6 03 2171 2071
Fax: +6 03 2171 2072
E-mail: kloffice@william-russell.com