When Geoff Mills, Director of Sino Infrastructure Partnership Ltd, selected William Russell’s Global Health and Global Life plans to provide private health care cover and life insurance for his workforce in 1994, he did not anticipate that his company scheme would remain with William Russell for 16 years running.

Sino Infrastructure Partnership was established in 1993 to provide construction, commercial and engineering services for leading companies locating in China. Headquartered in the UK and with offices throughout China, they employ over 150 full time management, technical, administrative and support staff.

They take service quality and professionalism very seriously, and looked for an international insurance provider with the same values. The company examined schemes from around 15 providers before choosing William Russell’s Global Health and Global Life plans.

Their expatriate staff have been covered with both plans since 1994.

Geoff Mills, Director, Shanghai SIP Engineering Company, says

“Every few years we have considered alternatives but your service record has on each such occasion led to us preferring to continue with a trusted partner.”

Claire Parrott, International Claims Manager, William Russell, says:

“In today’s competitive marketplace, it is our genuine commitment to delivering a first class service that will set us apart from our competitors.

“Insurance is about fulfilling the promise to protect when the worst happens, and that’s exactly what we do.

“Our plan members rely on us to help them and their families cope financially during periods of poor health or after the premature death of a bread-winner. We are not in business simply to sell insurance, we’re here to assist and support our members throughout their illness. Our in-house claims teams in the United Kingdom and Malaysia work hard to ensure that our plan members and their families, receive all the care and support we can possibly give, throughout their claim.”

Geoff Mills continues:

“We have had a number of occasions in which we have had to call on your policy including some major incidents and medical problems both in China and in the UK. Your response on each and every occasion has been immediate and robust. Your staff have shown sympathy and understanding in difficult circumstances, we have been able to secure medical advice by phone whatever the time of day or night, and wherever we have called from, and we have been able to receive treatment from the best hospitals and the best consultants, in every case so far in accordance with our choice.

“My own consultant volunteered to me recently that our insurer is one of the best he has had to deal with. He said you, quite rightly, interrogate him on the nature and reasons for the treatment but once satisfied, that you settle quickly and without quibble. He said that is quite unusual in today's market.

“That is exactly what we want to pay our premiums to secure, and for the past 16 years you have been delivering on your commitments. Keep up the good work.”

Whether you are an expatriate individual, international company or intermediary, if you would like to work with an award-winning international insurance provider that’s big on service, contact us now.