How To Contact Us In An Emergency

You must contact us before you are admitted to hospital so that we can pre-authorise your claim. As soon as you know that you need hospital treatment, contact our claim helpline, or in an emergency, contact the 24 hour Emergency Medical Assistance Helpline.

Please contact William Russell using the following details:

During UK working hours:
+ 44 1276 486455

During Hong Kong working hours:
+ 852 3690 2145

During Malaysia working hours:
+ 6 03 2171 2071

24 Hour Emergency Assistance Number:

+ 44 1243 621155

24 Hour email address:
william.russell@cegagroup.com

Alternatively, you can contact us in writing at the following addresses;

William Russell Limited Asia-Pacific Office

William Russell House
The Square
Lightwater Surrey
GU18 5SS
UK

Tel: + 44 1276 486455
Fax: + 44 1276 486466
E-mail: claims@william-russell.com
William Russell (Asia Pacific) Limited

Marketing Office, Suite 16-7, 16th Floor

Wisma UOA II, 21 Jalan Pinang

50450 Kuala Lumpur,
Malaysia

Tel: +6 03 2171 2071

Fax: +6 03 2171 2072
E-mail: claimskl@william-russell.com


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