About Us

Best commitment to service from William Russell

The William Russell promise to our clients is simple. Whether you’re a customer or an intermediary, we promise to deliver consistently excellent standards of customer service at all times.

That’s why in 2009 we have won "Best International Insurance Provider" at the Investment International Finance Awards and “Best International Private Health Group” at the International Investment Awards.

And just to prove that we're valued by the people that count, a recent customer satisfaction survey revealed that 95% of members surveyed were very or reasonably satisfied with the service they received from the team when making a claim.

Here are a few of the comments and compliments that we have received from our world-wide family of customers.

The William Russell service promise to you

We have an commitment to providing first class service to all our clients and these are our promises to you:

To respond to all enquiries within one working day.
To acknowledge new applications forms within 24 hours of receipt.
To aim to assess and agree settlement of your claim within 5 working days
To be courteous, polite and helpful at all times.
To fully train all staff to undertake their duties.
To become industry leaders and win awards for our products and service.
To continually strive to improve our service to you.

If at any time you feel that you have not received the high standard of service we promise, we invite you to contact our Managing Director at William Russell Limited, UK.

Awarding employees that go the extra mile for you

We are proud to bestow our 'Big on Service' award to celebrate employees who deliver excellent customer service and commitment to their job.

Find out who has been nominated. If you would like to make your own nominations please email marketing@william-russell.com

Enter your dedicated section to find out more

Individuals

Award winning insurance you can rely on wherever you are

Corporate

High-value employee benefit plans from a company you can trust

Intermediaries

Award-winning plans, exceptional support and no-nonsense service

WINNERS

Best Private Health Group

Find out why we won >

Call Me Back

"Your professional attitude and your daily follow-up during the crisis were well assuring. This has certainly made us feel that my family and I could always rely on you in the future."

Mr A, South Africa