Call us now: +44 1276 486477


Our Service Promise

At William Russell, we promise to:-

  • • Provide clear documentation to describe the cover we provide.

  • • Deal with enquiries and administration competently, and promptly.

  • • Process claims efficiently, with as little paperwork as possible

  • • Be thoughtful and fair in our decision making

  • • Resolve problems quickly and satisfactorily

If at any time you feel we have not met these standards, just let us know - we're here to put things right. Click here to contact us, or call +44 1276 486477.

At William Russell, we are very proud of our reputation for excellent standards of service. Here are just a few of the many compliments that we receive from our worldwide family of customers:

I've always had a limited impression of insurance companies, but you've definitely helped change this impression. Extremely impressed & definitely won't hesitate to recommend!

DP, Thailand

Thank you so much for your quick and pleasant replies - I can only say it is as always a pleasure dealing with your company.

OC, Thailand

The helpful & friendly service from your team is very much appreciated - they make the process so smooth & hassle free. I don’t even consider other insurance providers because your team is so good

GB, Malaysia

Thank you very much for all your help, your timely and comprehensive assistance was highly appreciated.

EK, China

Your firm have been an absolute pleasure to deal with and will be on the top of my referral list whenever I hear the word expatriate.

CJ, Canada

Thank you so much for this - you have put our minds at rest. I very much appreciate the personal touch to your service - this is very rare with insurers and is exactly why we deal with William Russell

AK, Indonesia

Thank you, its reassuring that when I have this surgery, the money side of things is being handled in a completely professional manner, I really appreciate it.

PC, China

Thanks for your ongoing is of great comfort to know I have good family health insurance cover from a very caring and competent organisation.

GM, Thailand

William Russell have excellent staff and have proven to be a fantastic choice of insurance company based on the great experience our family has had with them.

GC, China

Our experience with William Russell has been top-notch. In over 10 years with your company, we've always been pleasantly surprised with the service we receive, so thanks once again.

LB, Malawi

I have always had a very good level of service from William Russell and the medical plans offered are in my opinion the most comprehensive I have found. I will have no issue to recommend William Russell to any expats.


One hears a lot of complaints that insurance companies dedicate most effort to refusing claims, but we feel that you did all you could to accommodate us. Thank you - we will certainly recommend William Russell to others.

MB, Indonesia

Thank you for your kind assistance - you have made this difficult time much easier with your gentle and interested manner. It is greatly appreciated.

LB, Dubai

A major factor why I chose you was excellent communication throughout. Incredibly efficient where I was not, many thanks for your quick response.

RM, Saudi Arabia

Thanks you so much for your help; you have been very accommodating and reasonable. William Russell have been absolutely fantastic throughout.

JH, Thailand