At William Russell, we promise to:-
• Provide clear documentation to describe the cover we provide.
• Deal with enquiries and administration competently, and promptly.
• Process claims efficiently, with as little paperwork as possible
• Be thoughtful and fair in our decision making
• Resolve problems quickly and satisfactorily
If at any time you feel we have not met these standards, just let us know - we're here to put things right. Click here to contact us, or call +44 1276 486477.
At William Russell, we are very proud of our reputation for excellent standards of service. Here are just a few of the many compliments that we receive from our worldwide family of customers:
I've always had a limited impression of insurance companies, but you've definitely helped change this impression. Extremely impressed & definitely won't hesitate to recommend!
DP, Thailand ”
Thank you so much for your quick and pleasant replies - I can only say it is as always a pleasure dealing with your company.
OC, Thailand ”
The helpful & friendly service from your team is very much appreciated - they make the process so smooth & hassle free. I don’t even consider other insurance providers because your team is so good
GB, Malaysia ”
Thank you very much for all your help, your timely and comprehensive assistance was highly appreciated.
EK, China ”
Your firm have been an absolute pleasure to deal with and will be on the top of my referral list whenever I hear the word expatriate.
CJ, Canada ”
Thank you so much for this - you have put our minds at rest. I very much appreciate the personal touch to your service - this is very rare with insurers and is exactly why we deal with William Russell
AK, Indonesia ”
Thank you, its reassuring that when I have this surgery, the money side of things is being handled in a completely professional manner, I really appreciate it.
PC, China ”
Thanks for your ongoing support...it is of great comfort to know I have good family health insurance cover from a very caring and competent organisation.
GM, Thailand ”
William Russell have excellent staff and have proven to be a fantastic choice of insurance company based on the great experience our family has had with them.
Our experience with William Russell has been top-notch. In over 10 years with your company, we've always been pleasantly surprised with the service we receive, so thanks once again.
LB, Malawi ”
I have always had a very good level of service from William Russell and the medical plans offered are in my opinion the most comprehensive I have found. I will have no issue to recommend William Russell to any expats.
MP, UK ”
One hears a lot of complaints that insurance companies dedicate most effort to refusing claims, but we feel that you did all you could to accommodate us. Thank you - we will certainly recommend William Russell to others.
MB, Indonesia ”
Thank you for your kind assistance - you have made this difficult time much easier with your gentle and interested manner. It is greatly appreciated.
A major factor why I chose you was excellent communication throughout. Incredibly efficient where I was not, many thanks for your quick response.
RM, Saudi Arabia”
Thanks you so much for your help; you have been very accommodating and reasonable. William Russell have been absolutely fantastic throughout.