William Russell Limited was founded in June 1992 by Inez Cooper. Today, twenty years on, we have grown to become a leading specialist expatriate insurance provider, internationally trusted by thousands of expatriates, and international travellers.
William Russell remains an independent, family-run business to this day, with many members of the Cooper family involved. Inez (pictured left) says: “Because we are a family business, we focus on the personal touch. Profit is not, and never has been, our motivation. Our motivation is to be trusted and respected for what we do and how we do it. That means delivering good, honest service courteously, efficiently and consistently.”
Businesses cannot stand still, and William Russell is moving with the times with a big investment in IT to ensure that our policy holders can enjoy all the benefits of online technology, without losing access to our staff when they need to talk. We also invest in our people, taking the time to train them in their roles, and in all the skills they need to provide our clients with the highest standards of service and care.
“I believe that in any business, everything comes from the top. So, if you have people at the top who really care about their clients, this will filter down, because they will employ like-minded people, with the same values. James and I really do care about our clients and our reputation, and so do our managers and staff, many of whom have been with us for many years.”
Forming a longstanding partnership with a strong underwriting partner represents another factor behind William Russell’s success. “Our relationship with Allianz goes back to 2000. We enjoy an excellent relationship with Allianz, based on mutual trust and respect – and of course Allianz bring a great deal of financial security for our clients, which is important.”
The values that William Russell was founded on remain just as strong today as the company embarks on a third decade in business. "Our unique culture, our many years experience in the international insurance industry, the loyal efforts of our staff, and our determination to be the best are the things that differentiate us from the rest. We are defined by our desire to please our clients, and our determination to keep improving and growing this business into the future.”